Overview
Customer Care Agent Jobs in Surrey, BC at MORRISON WINDOWS LTD SURREY BC
Full job description
This role will provide customer service as well as production coordinating and office admin support.
Evaluate and respond to telephone, fax and e-mail inquiries covering a broad range of customer service applications and products, investigating problems and responding accurately.
Contact delinquent accounts and maintain contact summery on an ongoing basis.
Primary Responsibilities:
Identify, research, and resolve customer inquires using the computer system, materials provided and other tools as required
Follow-up and investigate customer inquires not immediately solved
Place customer orders into the computer system verifying all information is accurate
Call customer with any initial order discrepancies
Contact & document customers response if courier selection is changed from original order
Phone contact with Sales team regarding plan or issues that may arise with client
Provide customers with product information
Reconcile courier documents daily
Update customer & vendor information in computer system as required
Enter all way bill information in computer system to help track Request reordering of any office supplies running low i.e. stamps, envelopes, paper
Recommend process improvements
Other duties as assigned
Knowledge and Skill Requirements:
Excellent English written and verbal communication skills is must
2-3 years or more experience in a related industry.
Demonstrate a dedication and commitment to providing outstanding customer service.
Excellent interpersonal, problem-solving and analytical skills
General Computer knowledge specially Ms Excel and Word
Team player who thrives in a fast-paced environment
Job Types: Full-time, Permanent
Experience:
sales: 2 years (Preferred)
customer service: 1 year (must)
Education:
Secondary School (Preferred)
Job Duties:
Answer incoming customer inquiries
Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
Record and modify customer information within the database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company’s customer service policies
Other duties as requested
Work remotely:
No
Job Types: Full-time, Permanent
Salary: From $19.00 per hour
Expected hours: 40 per week
Benefits:
Dental care
Extended health care
Paid time off
Vision care
Flexible Language Requirement:
French not required
Schedule:
8 hour shift
Supplemental pay types:
Overtime pay
Work Location: In person
Title: Customer Care Agent
Company: MORRISON WINDOWS LTD SURREY BC
Location: Surrey, BC
Category:
