Overview
Manager – Parts and Service Jobs in Burlington – Ontario at Randstad Canada
Title: Manager – Parts and Service
Company: Randstad Canada
Location: Burlington – Ontario
Category: Management
Our client in the Manufacturing industry in Burlington ON is looking for a Parts & Service Manager to join their team. Reporting to the General Manager, the Parts & Service Manager will lead the Parts & Service department. In this pivotal role, you’ll ensure a high standard of quality and
service excellence
. Your superior
communication
and relationship-building skills will be essential as you collaborate within a
supportive environment
.
Advantages
•
Competitive salary
and company benefits
• Working with a fun,
exciting
, and
supportive team
Responsibilities
Technical Management & Expertise:
Provide technical assistance and troubleshooting to customers, service technicians, and other stakeholders as needed. Evaluate and pursue
continuous improvement
initiatives and best practices. Become a subject matter expert on products and services Process Flow:
Oversee the scheduling, tracking, and invoicing of service calls and rebuilds. Manage the strapping head rebuild program within time and quality constraints. Optimize inventory for spare parts and replacement items.
Team Leadership
& Development:
Lead, develop, and coach the Aftermarket Support team. Roles cover technical sales, strapping head rebuilds,
inventory management
, logistics, parts/service/
project coordination
, and field services. Build, equip, and train high-performing service technicians based on service schedule loads. Establish KPIs and metrics to measure team effectiveness and overall performance. Set goals and expectations for the team and provide support in achieving objectives. Determine training requirements and develop training programs/materials when necessary
1. Qualifications Mechanical Engineering:
Knowledge in this field is considered an asset.
Project Management
:
Experience in this area is advantageous.
Leadership
:
Previous supervisory experience with proven
leadership
skills is essential. Accountability:
Demonstrated ability to be accountable for results.
Problem-Solving
and Time Management:
Strong
attention to detail
and some technical aptitude. Software Proficiency:
Proficient in Microsoft Office applications; familiarity with an ERP system is also beneficial. Educational Background: A university degree in Business or a related field. Summary If this is the position for you, APPLY ONLINE or email resume to Mina Khalil at Only qualified candidates will be contacted. Please visit for a complete list of opportunities Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.
As a result, we are committed to developing and implementing strategies to increase the equity,
diversity
and
inclusion
within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and
advancement
for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming;
Indigenous or Aboriginal Peoples; persons with disabilities (visible …
