Overview
Inside Account Manager “Hybrid” Jobs in Thornhill, ON at Grainger
Full job description
This role is 50/50 Hybrid – Work from home and Work from Office
About Grainger:
Grainger is North America’s leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers’ operations running and their people safe.
We’re looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way at Grainger.
Primary Function:
Be part of our world class Inside Sales team covering customers coast to coast through our massive inventory, Keepstock Inventory Management, Effortless e-Commerce experience & our local branches across Canada.
Main focus on small-medium businesses, selling value to key existing accounts and strategically growing share of wallet. We offer a robust training when joining and ongoing support to make you successful.
Ability to partner/work cross-functionally with our Commercial Sales & National Accounts teams.
Principal Duties & Responsibilities:
Manage an account portfolio of 200-300 small-medium size customers including National Accounts and contract customers
Develop sales plans/expand customer contacts that effectively market Grainger’s value proposition to drive profitable sales growth and maximize portfolio value.
Develop and implement account penetration strategies to include regular business reviews for key customers to maximize sales
Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer’s business
Establish customer and market priorities to execute a strategic course of action to accomplish sales goals
Call planning, executing a sales process and strategically using a CRM
Utilize Sales Management System to understand customer needs and present cost-effective solution to increase customer spent and loyalty
Document, analyze, and understand impact of customer focused activities to increase productivity and sales within assigned market
Adherence to company sales and pricing guidelines
Job Requirements:
Preferred Education & Experience:
1-3 years customer service experience required, sales experience an asset
A post-secondary education is preferred
Ability to listen, gain trust and bring to closure an action, project, resolution or sales with customers
Clearly articulate business drivers, understand key financial and total cost of ownership concepts with all levels of the organization
Business acumen around sales forecasting, opportunity management and customer planning
Technological capabilities and understanding to communicate in today’s business environment, Salesforce experience
Ability to utilize sales process to uncover customer objections/concerns, and determine appropriate solutions
Ability to maintain a plan of action until desired results is achieved
Strong process discipline, ability to align planning objectives with a pipeline development process to grow and develop market revenue
Knowledge of Maintenance Repair & Operations (MRO) products and their applications an asset
Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available t…
Title: Inside Account Manager “Hybrid”
Company: Grainger
Location: Thornhill, ON
Category:
