Overview
Hotel General Manager Jobs in Emmet County, MI at Confidential
Job Summary
We are seeking an energetic and dynamic Hotel General Manager to lead our hospitality team and ensure exceptional guest experiences. In this pivotal role, you will oversee daily hotel operations, drive revenue growth, manage staff, and uphold the highest standards of service. Your leadership will foster a welcoming environment that promotes teamwork, operational excellence, and guest satisfaction. The ideal candidate is passionate about hospitality, possesses strong management skills, and thrives in a fast-paced setting where attention to detail and proactive problem-solving are essential.
Responsibilities
- Oversee all aspects of hotel operations, including front desk management, housekeeping, breakfast food services, inventory management and maintenance.
- Lead and supervise a diverse team of hospitality professionals, ensuring high performance through coaching and development.
- Implement revenue management strategies to maximize occupancy rates and profitability while maintaining excellent guest service standards.
- Manage human resources functions such as hiring, training, scheduling, performance evaluations, and conflict resolution.
- Ensure compliance with safety regulations, hotel policies, and industry standards to provide a secure environment for guests and staff. Maintain brand standards including brand loyalty program compliance, enrollment goals, and satisfactory quality evaluations.
- Maintain effective communication with guests to address inquiries, resolve issues promptly, and enhance overall guest relations.
- Oversee budgeting processes, expense control, and financial reporting to ensure operational efficiency and sustainability.
- Coordinate with vendors and suppliers to maintain quality service delivery for all hotel amenities and supplies.
- Promote a positive guest experience by ensuring exceptional customer service at every touchpoint from check-in to check-out.
- Utilize multi-line phone systems with professional phone etiquette to handle reservations, inquiries, and guest requests efficiently.
Skills
- Proven experience in hotel management or hospitality leadership roles with supervising responsibilities.
- Strong knowledge of hospitality management principles including revenue management, guest services, and human resources practices.
- Excellent leadership skills with the ability to motivate teams and foster a collaborative work environment.
- Exceptional customer service skills with a focus on creating memorable guest experiences.
- Proficiency in budgeting, financial analysis, and operational planning within a resort or hotel setting.
- Familiarity with front desk operations, night audit procedures, and multi-line phone systems.
- Strong communication skills with the ability to handle guest relations professionally and diplomatically. Join us as our Hotel General Manager to lead a vibrant team dedicated to delivering outstanding hospitality experiences! Your expertise will help shape our reputation as a premier destination for travelers seeking comfort, quality service, and memorable stays.
Pay: $77,000.00 – $82,000.00 per year
Benefits:
- Employee assistance program
- Employee discount
- Paid time off
- Paid training
Work Location: In person
Title: Hotel General Manager
Company: Confidential
Location: Emmet County, MI
