Overview
Collections Agent Jobs in Surrey, BC at Park West Professional Services
Full job description
Park West Professional Servicesis hiring for a rapidly growing collections department in our busy call center office. We are building a team of experienced collectors to negotiate repayment of past due accounts. You will be a part of ensuring our customers are successful with repayment on all past due accounts.
The future of financial products is no longer limited to the banks and more customers are coming online to us for their financial needs.
The Payment Services Department is responsible for negotiating payment plans and successfully recovering past due loan or line of credit balances from account holders. As a new member of the team you will be fully trained to work in our financial services office.
Your responsibilities include:
Monitoring and maintaining up-to-date records for client accounts and reviewing accounts in arrears to ensure appropriate actions are taken
Notifying debtors of overdue payments and accounts by telephone, mail, and email – including timely follow up if a reply is not received
Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds
Tracing and locating debtors to make payment arrangements
Recommending further action or discontinuation of service on occasions where payment is not forthcoming – including liaising with Credit and Sales departments where necessary
Preparing reports related to collection work
Other duties as requested
Details
Office hours: Monday to Friday, Full-Time, 40 hours per week.
Shift hours: 5:00am-1:30pm OR 6:00am-2:30pm (You choose)
Location: Surrey Central 10252 City Parkway, Surrey, British Columbia
Free parking on the 5:00am-1:30pm shift.
Salary: Startingat$18.00/hour PLUS daily commission & bonuses
Commission and bonuses: Current average commission is $681.00 a month.
Paid Time Off: 3 weeks guaranteed + additional time off awarded as incentives.
Perks: Daily commission + performance bonuses + win time off with fun games.
Benefits: Medical and Dental after 90 days of Employment.
Training: 2 weeks paid training.
Qualifications:
Minimum of 1 year of collections experience in the financial services industry.
Experience collecting on past due loans or lines of credit is a plus.
Ability to work both in a team and independently with minimal supervision.
Strong diplomatic, negotiation, and conflict resolution skills in order to handle delinquent accounts.
Intermediate skills with Microsoft Office products.
Post-secondary diploma or bachelor’s degree is an asset.
Additional Perks:
Monday to Friday (No weekends)
Daily, weekly and monthly games, contests, and challenges.
Fun and positive work environment.
Casual Dress
Convenient location accessible to Public Transit
We are actively hiring right now with a start date very soon! Submit your resume.
Applicants with a matching skillset will be contacted for a phone interview to verify your qualifications and communication skills. Park West Professional Services is an equal opportunity employer! While we thank all candidates for their interest, only those who most closely match our requirements will be contacted.
Job Types: Full-time, Permanent
Salary: From $18.00 per hour
Expected hours: 40 per week
Benefits:
Casual dress
Dental care
Extended health care
Flexible schedule…
Title: Collections Agent
Company: Park West Professional Services
Location: Surrey, BC
Category:
