Overview
Client Relationship Coordinator Jobs in Victor, NY at Smith Chimney
We’re not just repairing chimneys. We’re building relationships that help keep people safe and warm.
If you’re someone who enjoys helping people, building trust, staying organized, and helping a growing business earn more work through strong client relationships, read on.
About the Role
Smith Chimney is hiring a Client Relationship Coordinator (CRC) to become the primary point of contact for our clients.
This role combines client service, relationship management, sales support, scheduling, follow-up, and hands-on office and operations support.
At Smith Chimney, each client begins with a thorough Chimney Condition Assessment performed by our trained chimney experts. From there, our team creates a tailored chimney care plan based on the client’s home, chimney system, safety needs, budget, and long-term goals.
The CRC helps clients understand that tailored plan, compare options, ask good questions, schedule approved work, and stay connected with Smith Chimney over time. You are not expected to be the chimney expert. Our Technicians provide the expert assessment and recommendations. Your role is to become an expert in our process, our client relationships, and helping people move forward with confidence.
Business growth at Smith Chimney comes from relationships: earning trust, staying connected, following through, and helping clients care for their homes over time. We do not use fear tactics or high-pressure sales. We believe in confident recommendations, consistent follow-up, and helping clients move forward when our services are the right fit.
You do not need prior chimney industry experience. We will teach you our services, process, language, and systems. This position is ideal for someone with experience in hospitality, education, customer service, nonprofit development, real estate, insurance, recruiting, sales support, or office administration.
This is an hourly position expected to average approximately 30–40 hours per week during the main service season. Work availability may be reduced during slower winter months depending on call volume, project demand, marketing needs, client follow-up opportunities, and available office work. As Smith Chimney grows, we expect this role may become consistently full-time and may develop into a larger leadership position in sales and client relationships.
Career Path:
Client Relationship Coordinator → Client Relationship Manager → Sales & Client Relations Leadership
What You’ll Do
- Answer calls and emails, and respond to client inquiries
- Quickly understand what clients need and guide them toward the right next step
- Schedule Chimney Condition Assessments, maintenance appointments, and repair projects
- Explain the Safe + Warm Home process clearly and confidently
- Help clients understand and compare their tailored chimney care plan options
- Follow up on estimates and help clients move from recommended solutions to approved work
- Collect deposits and coordinate project scheduling
- Maintain accurate client records within our software systems
- Support membership enrollment and annual maintenance scheduling
- Make outbound calls to existing clients, open estimates, and future maintenance clients
- Assist with permits, mail, client paperwork, deliveries, inventory, and light materials staging
- Help improve our systems, scripts, follow-up process, and client communication over time
We’re Looking for Someone Who
- Enjoys talking with people and building relationships
- Has an entrepreneurial spirit and enjoys helping a business grow
- Communicates clearly and professionally by phone, email, and in person
- Can read people quickly, especially over the phone
- Is comfortable with sales, follow-up, and asking clients to take the next step
- Is persuasive without being pushy
- Is organized, detail-oriented, and comfortable using software systems
- Can learn technical information and explain it clearly at a high level
- Is comfortable discussing pricing and collecting deposits
- Takes ownership, follows through, and helps create structure in a growing small business
- Is willing to pitch in, along with the rest of the team, on practical, hands-on tasks in a small office and warehouse environment such as laundering drop cloths and uniforms, and cleaning up the warehouse space
- Values honesty, safety, warmth, and practical solutions (these are our company values)
Pay & Perks
- Starting pay: $24/hour
- Expected schedule: approximately 30–40 hours per week during the main service season
- Work availability may be reduced during slower winter months depending on business needs
- Employer-sponsored Health Reimbursement Arrangement (HRA)
- SEP IRA retirement contributions after eligibility
- Paid time off and flexibility for personal needs
- Professional development opportunities
- Growth path into sales, marketing, client relationships, or leadership roles
Why Smith Chimney?
We’re a small, values-driven company focused on doing right by our clients and our team. We believe business should be honest, helpful, and rooted in trust. We educate, explain, follow up, and help clients make good decisions about their homes.
This is a great opportunity for someone who wants more than a basic office job. You will help shape the client relationship process, support company growth, and potentially grow into a larger leadership role over time.
Smith Chimney is an equal opportunity employer. We hire based on character, capability, and alignment with our values.
Pay: From $24.00 per hour
Benefits:
- Health savings account
- Paid time off
Application Question(s):
- This is an hourly role expected to be approximately 30–40 hours per week during the main service season. Work availability may be reduced during slower winter months depending on business needs. Does this seasonal schedule work for you?
- This role involves answering phone calls, making outbound follow-up calls, scheduling appointments, and helping clients understand next steps. Are you comfortable spending a significant part of your workday on the phone?
- This role involves relationship-based sales, including following up on open estimates, discussing pricing, collecting deposits, and helping clients move forward with recommended work. Are you comfortable with this type of sales and follow-up work?
- You do not need chimney experience, but you will need to learn our services, process, and language well enough to explain offerings clearly at a high level. Are you comfortable learning technical information and discussing it with clients before you are an expert?
- This role requires strong organization and attention to detail, including managing client records, scheduling, follow-ups, and task lists in software systems. Are you comfortable using computers and learning new software?
- Why are you interested in the Client Relationship Coordinator role at Smith Chimney?
- This role often involves working independently in our Victor office for extended portions of the day. Our full team gathers each morning, and we communicate closely throughout the day by phone, text, and email, but there may be many hours when you are physically working in the office by yourself. Are you comfortable with that kind of work environment?
Ability to Commute:
- Victor, NY 14564 (Preferred)
Work Location: In person
Title: Client Relationship Coordinator
Company: Smith Chimney
Location: Victor, NY
