Overview
Aftersales Team Member Jobs in Chilliwack, BC at Escape Trailer Industries
Full job description
Position Title: Aftersales Team Member
Location: Chilliwack, BC
Escape is growing!
Escape Trailer is a unique RV travel trailer manufacturer located in Chilliwack, BC. We have manufactured trailers for over 18 years and we are searching for an Aftersales Support team member to join our aftersales division. To be successful in this role, you should have good working knowledge of the RV industry, comfortable in a fast-paced environment and possess a positive attitude. If you want to be part of a movement that is changing the trailer industry, please let us know and apply for the job!
Essential duties & requirements include:
Responsibilities:
· Problem solving with the ability to multitask & prioritize work
· Record all information regarding sales processes to the final delivery stage
· Coordinate customer service assistance, including replacement part requests
· Support the customer service experience including warranty requests
· Support in final inspections of the product upon request to ensure quality excellence
· Follow up & close service tickets once resolved to the client’s satisfaction
· Reception desk relief including welcoming and directing visitors, use of multi-phone line systems and sorting/distributing postage
· Office administrative duties including filing, data entry, etc.
Preferred Skills/Requirements:
· Ability to navigate difficult conversations
· Knowledge & experience in the RV industry
· High School Diploma
· Fluent in English
What we offer:
· Competitive salary & Production Bonus
· Extended Health benefits
Salary: $20.00-$23.00 per hour
Job Types: Full-time, Permanent
Pay: $20.00-$23.00 per hour
Schedule:
8 hour shift
Monday to Friday
Work Location: In person
Title: Aftersales Team Member
Company: Escape Trailer Industries
Location: Chilliwack, BC
Category:
