Overview
IT Support Analyst Jobs in Vaughan, ON at National Shunt Service LLC
Full job description
NSSL is looking for our next support analyst! We are looking for a curious and dedicated analyst to support the users of our proprietary yard management system. The ideal candidate is driven by their passion for making people’s jobs easier and their love of learning. You will use your JSON configuration and web application troubleshooting prowess to provide top-tier support our users through all of North America. If this sounds exciting to you, contact us.
National Shunt Service Ltd. is a family owned and operated transportation Company that operates across North America. We specialize in yard management (shunting). With over 20 years of experience providing innovative yard management services (operations and technology), NSSL executes a TOTAL YARD MANAGEMENT PROGRAM for any type of warehouse, manufacturer or cross-dock operation in North America. We call it shunting but you may know it as: spotting, jockeying, yarding or switching. We manage in excess of 150,000 shipment movements per month for some of the leading name brand manufacturers and major retailers in North America.
Our people are important to our success and we pride ourselves on giving our employees opportunities to develop and grow within their career.
The Support Analyst is responsible to provide technical support to NSSL’s clients.
Main Responsibilities
Provide Service Desk technical support to users either via phone, email, or desk side support and troubleshoot for a variety of technologies including but not limited to: Shuntware server administration, anti-virus, Office 365
Assist in the maintenance of NSSL’s data center infrastructure, including vulnerability management, server patching and post patch testing
Triaging and escalating tickets as required
Accurately & timely logging of problems & resolutions for assigned tickets in CRM tool
Performs troubleshooting, analysis, and repair of network and systems infrastructure to diagnose and resolve system and connectivity problems
Assists with the design, planning, provisioning, deployment, documentation, support/maintenance of and configuration management, of technical assets.
Responsible for effectively developing, testing, recommending, and implementing new IT systems and processes
Evaluate new and emerging technologies as well as existing technologies for their strategic fit within the Transportation Industry and makes recommendations on technologies that continuously improve NSSL operations, reduce long term structural costs, and provide new or improved service to customers
Establish and maintain professional working relationships with customers, suppliers, and outside contacts, as well as effective working relationships with area staff, other departments, and with management
Develops reports, presentations, or updates as necessary to keep management informed of systems performance, systems lifecycles, technical problem management, project status and systems status
Participates in continuous learning activities including training, self-study, and hands on testing and trial of new technologies
Other duties as required
Qualifications:
Exceptional customer service and interpersonal skills, with a focus on rapport-building
Ability to clearly communicate over email and phone
2 years of experience of related customer service experience
Related technical experience in either a work or school environment
Proven analytical and problem-solving abilities…
Title: IT Support Analyst
Company: National Shunt Service LLC
Location: Vaughan, ON
Category:
