Overview
Warehouse Customer Service Jobs in Richmond at NIPPON EXPRESS CANADA
Company Overview
Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. As a leader in the freight forwarding industry, the Company’s successes and ingenuity are complemented by its global presence, and ultimately result in Nippon Express being one of the largest transportation providers in the world. Solutions, not numbers, are responsible for our success. Our commitment to develop successful solutions, which put information technologies and our vast network of resources to work for you, is what has enabled Nippon Express to lead the world in innovative logistics design.
Job Summary
Warehouse Customer Service is responsible for liaising between our customer and our warehouse staff, utilizing communications, maintaining a high standard of professional business conduct and managing our customers’ Warehouse Management Systems.
Key Duties and Responsibilities
Keep open line of communication with our customers
Work with our team to process customer’s requests
Work with carriers to ensure deliveries or pick ups are scheduled as required
Inventory control.
Provide highest level of customer service
Update shipping reports
Record keeping for temporary workers hours
Maintain data necessary for monthly invoicing and KPI’s
A/P entries for any related expense for each customer, prepares Invoice Worksheets for some warehouse customers and input the final charges for the actual Invoice at the end of the month. Process Credit Notes if needed. Emails the Invoice & any related paper work to each customer
Order necessary warehouse & shipping supplies for DC & EC operations
Order office supplies when needed
Coordinates with NECA ISD for any related WMS requests for new warehouse customers
Adhere to all company policies, procedures, objectives and business ethics
Various other tasks as may be required
Qualifications/Competencies
Minimum of 1 – 2 years’ experience in warehouse customer service or in a similar role
Some accounting knowledge
Computer knowledge – MS Outlook, Warehouse Management Systems
Good written and verbal communication skills
Superior organizational skills and strong attention to detail
Ability to multitask and manage multiple deadlines
Ability to work under pressure in a fast paced environment
Educations/Certifications
Minimum high school diploma
WHMIS Training
**What We Offer!**
Health Benefits (Medical, Dental & Vision Coverage)
RRSP/DPSP Plan with company matching
Paid Time Off (vacation & sick time)
Opportunities for career growth and skill enhancement
We thank all applicants for their interest in a career with Nippon Express. Please note only those who are selected for further consideration will be contacted for an interview.
Nippon Express is an equal opportunity employer committed to an inclusive and barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation.
Title: Warehouse Customer Service
Company: NIPPON EXPRESS CANADA
Location: Richmond
