Overview
user support technician Jobs in Nelson at Retreat Guru
- Work Term: Permanent
- Work Language: English
- Hours: 37.5 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 3 years to less than 5 years
- or equivalent experience
-
Tasks - Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide customer service
- Manage incidents
- Usability testing
-
Supervision - No supervision responsibility
-
Computer and technology knowledge - Project management software
- HTML editing software
- Software development
- Mac OS
- JavaScript
- SQL
- Spreadsheet
- PHP
- WordPress
- HTML
- Software quality assurance
-
Type of experience - Call centre
-
Area of work experience - Quality assurance or control
-
Area of specialization - E-commerce
-
Security and safety - Basic security clearance
-
Transportation/travel information - Own transportation
- Willing to travel
-
Work conditions and physical capabilities - Fast-paced environment
- Work under pressure
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Sitting
-
Own tools/equipment - Internet access
- Cellular phone
-
Personal suitability - Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
-
Screening questions - Are you authorized to work in Canada?
- Do you have experience working in this field?
- Do you have the equipment you need to work from home (like internet and a workspace)?
- Do you have the required certifications listed in the job posting?
-
Employment terms options - Flexible hours
-
Employment terms options - Day
-
Workplace information - Hybrid
-
Health benefits - Dental plan
- Health care plan
- Paramedical services coverage
-
Financial benefits - Group insurance benefits
- Life insurance
- Stocks/shares
-
Long term benefits - Maternity and parental benefits
-
Other benefits - Free parking available
- On-site amenities
- On-site recreation and activities
- Paid time off (volunteering or personal days)
- Team building opportunities
- Wellness program
Title: user support technician
Company: Retreat Guru
Location: Nelson
