Overview
user support technician Jobs in Oakville at Web World IT Services Ltd
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: 1 year to less than 2 years
Tasks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Certificates, licences, memberships, and courses
Associate Computing Professional (ACP)
Cisco certified network associate
IBM Certification
Network+ Certification
Computer and technology knowledge
Unix
JavaOS
Networking security
Servers
.NET
C#
C++
Security and safety
Criminal record check
Work conditions and physical capabilities
Fast-paced environment
Tight deadlines
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Initiative
Screening questions
Are you currently legally able to work in Canada?
Are you willing to relocate for this position?
Do you have previous experience in this field of employment?
What is the highest level of study you have completed?
Work Term: Permanent
Work Language: English
Hours: 30 hours per week
Title: user support technician
Company: Web World IT Services Ltd
Location: Oakville
