Overview
technical support supervisor Jobs in Mississauga, ON at Code Guru
Full job description
Education: College/CEGEP
Experience: 2 years to less than 3 years
Work setting
Information technology
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Supervise other technical support workers in this group
Computer and technology knowledge
Information Technology Infrastructure Library (ITIL)
Database software
MS Office
MS Windows
Spreadsheet
TCP/IP
Visual Basic
Security and safety
Criminal record check
Work conditions and physical capabilities
Fast-paced environment
Tight deadlines
Attention to detail
Sitting
Personal suitability
Accurate
Client focus
Excellent oral communication
Excellent written communication
Initiative
Organized
Ability to multitask
Time management
Work Term: Permanent
Work Language: English
Hours: 35 hours per week
Title: technical support supervisor
Company: Code Guru
Location: Mississauga, ON
Category:
