Overview
Technical Support Representative Jobs in Hartland, NB at Craig Manufacturing Ltd
Do you want to collaborate with people who are enthusiastic about what they do? Would you enjoy being part of a workplace that values teamwork, respect, and firsthand problem solving—with competitive benefits to match? If so, Craig Manufacturing USA, Inc. may be the right fit for you!
Why choose Craig Manufacturing? Family-owned since 1946, Craig Manufacturing has a long history of delivering custom manufacturing solutions for heavy construction equipment. With locations in both the United States and Canada, Craig provides extensive support and service to help customers maximize the performance of their equipment. Your journey starts here!
About the Role
We are seeking a motivated and customer-focused Technical Support Representative to join our team in Hartland, NB. This is a full-time position with on-the-job training provided, making it an excellent opportunity for individuals looking to start or grow their career in the heavy equipment industry.
In this role, you will support customers and internal teams by troubleshooting technical issues, assisting with custom product solutions, and contributing to warranty and parts processes. You will collaborate closely with Sales, Engineering, Production, and Warranty teams.
Schedule
Monday to Thursday 7:00 am – 5:00 pm
Friday: 7:00 am – 4:00 pm
Key Responsibilities
- Provide technical support for Craig heavy equipment attachments
- Troubleshoot hydraulic, mechanical, and electrical issues
- Assist customers with issue resolution and product guidance
- Interpret technical drawings, schematics, and product specifications (or learn to)
- Support Inside Sales with custom quoting and product configuration
- Assist with warranty reviews, including initial issue assessment and documentation
- Maintain and update the online parts portal database
- Document support cases and identify recurring issues to support continuous improvement
- Collaborate cross-functionally to resolve customer concerns
Requirements
- Degree in Mechanical Engineering or Mechanical Engineering Technology
- Strong interest in mechanical systems, troubleshooting, and heavy equipment
- Basic understanding of hydraulics, mechanical components, or electrical systems (training provided)
- Ability to read technical drawings or willingness to learn
- Strong problem-solving skills and attention to detail
- Effective communication and customer service skills
- Willingness to learn and grow in a technical role
Nice to Have
- Exposure to heavy equipment or industrial machinery
- Co-op, internship, or hands-on mechanical experience
- Familiarity with tools, equipment, or technical environments
What Success Looks Like (First 6 Months)
- Build a strong understanding of Craig products and systems
- Independently handle basic technical support inquiries
- Demonstrate ability to troubleshoot common hydraulic and mechanical issues
- Communicate clearly and professionally with customers and internal teams
- Accurately support quoting and product configuration tasks
- Contribute to warranty reviews with well-documented assessments
- Maintain accurate documentation and system updates
- Prioritize high-impact and time-sensitive issues effectively
- Build strong working relationships across teams
What we Offer
- Competitive wages (commensurate with experience)
- On-the-job training and mentorship
- Opportunities for career growth and advancement
- Exposure to engineering, sales, and production functions
- A supportive, team-oriented work environment
- Annual boot and clothing allowance
- Medical benefits (single/family coverage)
- Holiday pay and first-year vacation accrual
- Matching RRSP program
- Performance-based incentives
Apply today to join a team where your work has a direct impact.
Pay is commensurate with experience. We thank all candidates that apply, but only those selected for an interview will be contacted.
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care
- Wellness program
Work Location: In person
Title: Technical Support Representative
Company: Craig Manufacturing Ltd
Location: Hartland, NB
