Overview
Technical Customer Support Advisor Jobs in Winnipeg at IntouchCX
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands.
About the Job
Making someone’s day is a rewarding way to spend yours.
Are you a problem solver who can easily connect with people? Do you like to exceed expectations with your knowledge and passion for technology? Are you enamored by the way things operate, and have the ability to solve problems when things go wrong?
Does this sound like you? We’re looking for Technical Customer Support Advisors to join our team!
Our Technical Customer Support Advisors are the first point of contact for customers, being the friendly voice of the coolest tech brand in the world. We’ll rely on you to listen to customers and use your technical knowledge to provide world class customer care and troubleshooting — and remind customers that behind great products are also amazing people.
As a Technical Customer Support Advisor, You Will…
Demonstrate passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
Obsess over the customer experience and constantly strive to exceed their expectations
Communicate clearly and effectively, both written and verbal (in required language)
Tailor communication and style to differing audiences and read verbal and non-verbal cues
Approach problems with flexibility and adapt your approach without compromising outcome
As a Technical Customer Support Advisor, You Have…
A High School diploma (or GED)
One year of customer care experience (preferred)
Stellar phone presence – people can hear you smiling!
Technical knowledge and expertise
Experience in technical troubleshooting
Experience using iOS, Smartphones, Tablets, and PC/Mac products
Familiarity with iOS and/or macOS, or comparable technology, is preferred.
The confidence to navigate through multiple systems and tools to research, comprehend and deliver solutions to customers in real time
A strong sense of professionalism exhibited by staying calm under pressure
Analytical skills to make smart decisions and solve complex technical issues in a fast-paced work environment
A performance mindset – you’re motivated by results and self-improvement
A deep curiosity for understanding technology and a passion for continuous knowledge
The ability to self manage and work independently
The ability to do repetitive job duties, but an eagerness to take on more when needed
Self-awareness to identify and navigate through challenges associated with the role
Eagerness to receive feedback, embrace coaching and demonstrate changes as a result
Benefits of Working as a Technical Customer Support Advisor:
Work on site at our newest and largest campus in Winnipeg!
Flexible schedules
Competitive salary – $18.30 / hr
Industry-leading benefits – Dental, vision, and health.
Amazing career growth opportunities
Fun on-site events hosted by our Employee Experience team!
Availability: Full-time (some shifts may depend on availability)
Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!
IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.
IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.
By signing this application, the applicant consents to IntouchCX collecting, using and retaining hisher personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
Job Type: Full-time
Pay: $18.30 per hour
Expected hours: 40 per week
Benefits:
Casual dress
Dental care
Employee assistance program
Extended health care
On-site parking
Vision care
Work Location: In person
Title: Technical Customer Support Advisor
Company: IntouchCX
Location: Winnipeg
