Overview
Team Manager – Foods Jobs in Torbay – Newfoundland and Labrador at Marks & Spencer Plc
Title: Team Manager – Foods
Company: Marks & Spencer Plc
Location: Torbay – Newfoundland and Labrador
Category: Management, Retail
Team Manager – Foods – UK
Below is the working pattern for this vacancy – the role will requireflexibility.
Monday 21:00-05:00
Tuesday 21:00-05:00
Thursday 20:00-05:00
Friday 20:00-05:00
Saturday 20:00-05:00
Sunday 21:00-05:00
Tuesday 21:00-05:00
Wednesday 20:00-05:00
Thursday 20:00-05:00
Friday 20:00-05:00
Purpose
Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability
Role model great customer service and ensures the delivery of a customer focussed service proposition through the team that delights our customers
Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region
Ensure colleagues understand and are motivated to deliver their part
Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand
Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often
Key Account abilities
Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI’s
Supports the delivery and embedding of the business transformation plan and change initiatives for their area
Delivers great standards and service by setting clear expectations with store colleagues
Create the right culture, role modelling new digital ways of working andleadershipbehaviours
Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well
Deliver brilliant basics through the team
Seeks customer feedback and takes action to deliver improvement
Uses data and insight to improve customer instore experience, improve the operation and drive performance
Support the delivery of Plan A
Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success
Recruit for the team, ensuring new starters have a brilliant onboarding experience
Deliver all line management activities in line with company process and policy
Build an active working partnership with BIG, provide feedback and support the development of BIG reps
Deliver operational excellence to maximise product availability, minimise stock and cash loss
Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly
Maintain a safe and legal store environment
Supportsvisual merchandisingupdates across all launches, events and campaigns
Technical Skills/ Experience
Ability to lead a team to deliver excellent customer service and KPI’s across the store
Create the right culture, role modelling new digital ways of working andleadershipbehaviours
Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems
Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit
Good working knowledge of VM principles
Good level of digital capability and an understanding and use of all systems
Good knowledge of the legal requirements across their area of accountability and the store
Knowledge of our people policies and managing performance within a team
The ability to have difficult conversations with e…
