Overview
Supervisor (ON-SITE) Jobs in Winnipeg, MB at AnswerNet
Full job description
FineLine Winnipeg on-site Supervisor
Job Type:Full Time – On Site
Work Location:550 Berry St. Winnipeg, Manitoba
Hours:7:00-5:00 PM CST Monday-Friday
Salary:$21.50 an hour
Benefits:Available after 60 Days for FT employees
APPLY NOW:
https://answernet.com/about/careers/#employment-inquiry-form
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies including
AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice
California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with
our affiliates, AnswerNet operates more than 20 contact centers within the continental
United States and Canada. We provide a vast range of services to optimize telephone
answering services, appointment setting and confirmation, customer support, third-party
verification, sales, lead qualification, market research, and a host of other contact
management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we
process over 125 million interactions per year.
Summary of Position:
The Supervisor of Customer Experience is responsible for the day-to-day supervision of
a high-performance team that consistently delivers on client service level agreements
and AnswerNet’s expectations and oversees the day-to-day operations of the multi-
channel contact center, assuring metrics are met and that customers enjoy positive,
professional, and complete interaction with all team members. Supports strategic
improvements consistent with corporate goals and initiatives, focusing on improving
customer retention through a high-quality customer experience. Measures and provides
appropriate performance and behavioral feedback to assigned team members. Assists
in the design or implementation of continual improvement projects. Offers suggestions
to management with ideas on how to improve customer interaction, and employee
morale and streamline processes.
Job Duties / Responsibilities / Essential Functions:
Directly accountable for Individual team member performance, affecting overall
Contact Center Performance, Department goals, and project objectives. Achieves
this through the oversight of work allocation and productivity of individual team
members as well as overseeing quality performance of individual team members.
Develop Contact Center staff through effective hiring, coaching, evaluative
performance feedback, and guidance.
Provide support to the Customer Experience team to develop, coordinate, and
implement process and quality improvements in the Contact Center environment.
Assists in developing new initiatives and makes recommendations for change,
based on proactive and reactive business needs, focusing on improving the
communication, timing, and impact to the customer and the employees in the
contact center environment. Supports members of the CE team to implement
change.
Addresses assigned customer issues timely and efficiently
Develop sound communication and working relationships with other cross-
functional processes, acting as a liaison to advise managers of needs for
improved cross-functional processes.
Develop sound communication and working relationships with other cross-
functional processes, acting as a liaison to advise managers of needs for
improved cross-functional processes.
Establishes improved avenues of customer interaction and communication,
…
Title: Supervisor (ON-SITE)
Company: AnswerNet
Location: Winnipeg, MB
Category:
