Overview
Supervisor Customer Service Tommy Guns Barbershop Burnaby Jobs in Burnaby at Tommy Gun’s Original Barbershop
Guest Services Supervisor
Tommy Gun’s Original Barbershop Station Square location next to Metrotown
Position Summary
The Guest Services Supervisor plays a key leadership role in delivering an exceptional Tommy Gun’s experience. This position is responsible for overseeing front-of-house operations, leading the Guest Services team, and ensuring smooth shop flow through effective use of the Shortcuts booking system.
The ideal candidate is a strong people leader with experience in customer service, team management, and HR practices, who thrives in a fast-paced, high-energy environment.
Key ResponsibilitiesLeadership & Team Management
- Supervise, coach, and support the Guest Services team to ensure consistent, high-level performance
- Lead by example in delivering outstanding guest experience and shop culture
- Assist with hiring, onboarding, and training of Guest Services staff
- Provide ongoing feedback, performance management, and coaching
- Address employee concerns professionally and in alignment with HR best practices
Guest Experience
- Ensure every guest receives a welcoming, efficient, and premium experience
- Manage guest flow, wait times, and service allocation through effective coordination
- Handle guest concerns or escalations with professionalism and care
- Maintain a positive, energetic atmosphere aligned with the Tommy Gun’s brand
Operations & Systems
- Oversee daily front desk operations, including check-ins, payments, and bookings
- Utilize and manage the Shortcuts software system for scheduling, reporting, and client management
- Ensure accurate service allocation and support efficient shop flow
- Monitor daily sales, service metrics, and team productivity
- Support inventory tracking and retail sales initiatives
HR & Compliance
- Support HR functions including scheduling, attendance tracking, and policy adherence
- Ensure team compliance with company standards, dress code, and procedures
- Participate in disciplinary actions when required, in partnership with management
- Promote a respectful, inclusive, and professional workplace culture
Qualifications
- Minimum 2–3 years of leadership or supervisory experience, preferably in a customer service or retail environment
- Proven experience managing and motivating a team
- Strong understanding of HR practices including coaching, conflict resolution, and performance management
- Experience using Shortcuts software (or similar booking/POS systems) is an asset
- Excellent communication and interpersonal skills
- Highly organized with strong problem-solving abilities
- Ability to work in a fast-paced, team-driven environment
Compensation & Benefits
- Salary (based on experience)
- Sales Bonus Program (performance-based incentives)
- Extended Health Benefits
- RSP Matching Program
- Opportunities for growth and advancement within the company
Key Competencies
- Leadership & accountability
- Customer service excellence
- Team development & coaching
- Conflict resolution
- Organization & time management
- Adaptability & decision-making
Why Join Tommy Gun’s?
- Be part of a high-energy, team-focused culture
- Opportunity to grow within a recognized and expanding brand
Work in a dynamic environment where guest experience is the top priority
Pay: $45,760.00-$50,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
Work Location: In person
Title: Supervisor Customer Service Tommy Guns Barbershop Burnaby
Company: Tommy Gun’s Original Barbershop
Location: Burnaby
