Overview
Supervisor, Communications Centre Jobs in Thunder Bay at Ministry Of Transportation Ontario
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Supervisor, Communications Centre
About the job
In this role, you will:
- manage, plan and coordinate Communication Centre (CommCentre) activities within a region by ensuring effective and efficient traffic monitoring of traffic management systems in a 24/7 operation
- review and analyze operations issues/ problems, recommend approaches and ensures the most effective delivery methods with consideration to technical, operational, financial and human resources factors
- supervise, schedule and provide staff with direction and training as required to meet day-to-day operational requirements.
- liaises with various CommCentre clients (e.g. other government jurisdictions, equipment providers, Emergency Response agencies, field operational and engineering office staff, citizens)
- respond to various enquiries
What you bring to the team
Leadership skills:
- You have strategic leadership, planning and supervisory skills to provide direction/guidance to a diverse, multi-disciplined staff
- You can coordinate/manage a 24/7 shift operation, schedule work and ensure efficient service to internal and external stakeholders
Communication, consultation, persuasion and relationship building skills:
- You are able to use your communication skills to resolve complex issues, conduct meetings, produce reports, and make recommendations
- You have consultation skills to respond and give advice to Emergency Services, external stakeholders, ministry internal departments on traffic management and related systems
- You have persuasion skills to ensure that service providers comply with established contracts and maintenance agreements
- You are able to build linkages with different stakeholders
Analytical and problem solving skills:
- You are able to identify and research issues related to traffic management
- You can investigate and prioritize issues and bring them to management’s attention as required for resolution
Technical knowledge:
- You have knowledge of traffic management systems and related tools and systems including their theory, principles, practices, and operations
- You are familiar with operating and programming various computer-based systems
- You can use software to respond to inquiries and operate communication center equipment
- You can interpret and apply relevant regulations and guidelines to provide guidance to staff
Don’t meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario’s Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
Additional information:
- 1 English Temporary, duration up to 12 months, 615 James St S, Thunder Bay, North Region
Note:
- T-MT-246991/26
How to apply:
- You must apply online.
- Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
- Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
- Read the job description to make sure you understand this job.
- OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
- If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.
Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you’ll also need to pass a French-language proficiency test.
Exigences en matière de langue et évaluation:
Toutes les offres d’emploi externes de la fonction publique de l’Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d’emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d’affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.
Strengthening Ontario, together
Title: Supervisor, Communications Centre
Company: Ministry Of Transportation Ontario
Location: Thunder Bay
