Overview
Special Accounts, Specialist III Jobs in Vancouver, BC at Vancouver City Savings Credit Union
Full job description
Vancity is the largest private sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada. Come join our team of 2,600 diverse individuals and access competitive rewards & benefits, all while knowing you are a part of a greater movement.
Do you consider yourself a great communicator, enjoy finding creative solutions and have at least one year of lending experience in the financial industry? Use these skills to provide our members with solutions to support their short and long-term financial well-being while minimizing risk to Vancity.
As a Special Accounts Specialist you will demonstrate excellence in customer service through solid communication and interpersonal skills as you engage with our membership. By demonstrating your subject matter expertise in the financial industry you will build trust with our members and be able to ask exploratory questions to uncover, propose and execute creative solutions. By working collaboratively with our members you will provide best advice and create plans to help them overcome financial obstacles while minimizing risk to Vancity.
The Team: The Specialist Special Accounts report directly to the Team Manager Special Accounts.
A typical day would involve:
Assess current financial situation of members in order to provide sound advice and support while maintaining member files according to established guidelines.
Reviewing member profiles and recommend optimal recovery solutions which include negotiation of payment arrangements, restructure, litigation, and write-offs to achieve maximum member benefit while mitigating risk and minimizing loss to Vancity.
Partnering with related internal/external stakeholders (e.g. Visa, lawyers, realtors, appraisers) in order to resolve the debt and meet business objectives
You are:
Resourceful -You understand and utilize the network of resources available to you and can independently formulate appropriate solutions for your members
Tech-savvy -People often say you’re a quick learner and great with technology & systems
A strong relationship builder -You find it easy to get to know others and build trust
Ready for a challenge -You have a positive attitude and are able to work in a fast-paced changing environment
Analytical -You can review information, detect anomalies, investigate and resolve discrepancies.
You have:
A High School diploma -At a minimum, yo have graduated from high school and/or equivalent
Completion of Financial Planning Coursework -You have taken Fundamentals of Personal Financial Planning or Financial Planning 1 and the CUIC 210
Lending Experience -One year of lending experience in the financial industry
Bonus Points:
Completed trusted advisor or trusted enabler training
Experience in working with internal and external stakeholders from different levels and areas of the organization
Pay Band: 5
*Posting Deadline: Until Filled*
Salary range:The salary range for the role is $56,500.00to $84,700.00and a candidate’s offer is likely to be up to the mid-point of the role. The upper half of the salary range is typically reserved for individuals who have demonstrated consistent strong performance in the role and possess a high level of job knowledge and skill.
We offer:
We are the largest pri…
Title: Special Accounts, Specialist III
Company: Vancouver City Savings Credit Union
Location: Vancouver, BC
Category:
