Overview
SHOWROOM ATTENDANT & ACCOUNT EXECUTIVE (Part-Time) Jobs in Vancouver, BC at Authentic T-Shirt Company
Full job description
Job summary
Reporting directly to the Account Executive Manager, the role of ShowroomAttendant & Account Executive is to support our customers business development through partnership. The candidate is responsible for supporting our customers with product samples, maintaining the appearance of the showroom, entering orders, resolving discrepancies, offering extensive follow-up, responding efficiently and effectively to all requests with anticipation of customers’ needs, while seeking new opportunities to increase sales and profit.
Required Qualifications & Experience
Minimum of 2 years’ experience in customer serviceora sales role
Excellent communication skills and telephone manners
Excellent listening and critical thinking skills with the ability to anticipate customer needs
Ability to take direction well with a desire to learn and grow
Must be able to multitask through strong organizational skills
Ability to explain new programs and processes to our customers and a willingness to help them implement changes and improvements
Working knowledge of basic Microsoft computer programs like Outlook
Demonstrated ability to meet or exceed work quality and work quantity standards
Working Conditions
20 hours per week; occasional overtime required
Can work well under pressure and meet deadlines in a team environment
Ability to move actively around the showroom and lift up to 50lbs
Responsibilities
Meet or exceed minimum number of orders, queue time and calls per day
Maximum 1% of mistakes of the total number of orders taken per month
Return all messages within 30 minutes of receipt
Demonstrate outstanding product knowledge, assisting customers in the showroom with finding the right products to meet their needs.
Assist customers with sample selection, supporting their and our business needs
Ensure that accuracy levels are maintained in the tracking of customer samples
Establish and grow business relationships with Owners, Buyers, Inside and Outside Reps while continuing to develop new business relationships with our customers
Demonstrate ability to teach and sell our marketing tools based on knowledge gained regarding customers marketing desires
Perform weekly check on outstanding samples
Assist with online CHAT function answering customer inquiries such as (but are not limited to), product inquiries, product orders, invoices, returns, marketing tools
Attend meetings and seminars to maintain and expand industry knowledge
Obtain a complete understanding of account businesses including:
What type of business is the account ie. Promotional, embroider, etc.
Who does what for the company
Who they sell to/target market
What they buy
Their needs and expectations
Other competitors they buy from
Assist in other areas of the Account Executive department and additional duties as required by management
Working Relationships & Communications
Work in cooperation and communicate effectively with all levels of the staff
Work effectively and efficiently with little supervision
Openly communicate any successes, concerns, or problems related to the job
Be prepared to respond to, and interact on a face-to-face basis, with outside customers as required
Adhere to current and future company policies and standards to ensure a safe and agreeable working environment
The Authentic T-Shirt Company®/SanMar Canadais an E…
Title: SHOWROOM ATTENDANT & ACCOUNT EXECUTIVE (Part-Time)
Company: Authentic T-Shirt Company
Location: Vancouver, BC
Category:
