Overview
Shift Supervisor – Store Franklin AVENUE Jobs in Fort McMurray – Alberta at Starbucks
Title: Shift Supervisor – Store Franklin AVENUE
Company: Starbucks
Location: Fort McMurray – Alberta
Category: Retail, Restaurant/Food Service
Position: shift supervisor – Store# 64835, FRANKLIN AVENUE
As a Starbucks Shift Supervisor, you will assist the store manager in executing
store operations
during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.
You will
be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.
Summary of
Key Responsibilities
Responsibilities
and essential job functions include but are not limited to the following:
Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving
respectful
and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. Contributes to positive
team environment
by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Creates a positive
learning environment
by providing clear, specific, timely and
respectful
coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns. Executes
store operations
during scheduled shifts. Organizes opening and closing duties as assigned. Follows Starbucks operational policies and procedures, including those for
cash handling
and safety and security, to ensure the safety of all partners during each shift.
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of
recognition
. Utilizes operational tools to achieve operational excellence during the shift. Summary of Experience Customer service experience in a retail or restaurant environment Required Knowledge, S…
