Service Technician – Shop

DUTIES & RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:

• Financial Performance:

• Operate within budgets and approvals established by the Service Manager.

• Maintain high levels of productivity, efficiency, and gross margin to contribute positively to branch goals.

• Achieve and uphold a quality of work metric of 98%, ensuring work is completed correctly the first time to minimize rework and enhance customer satisfaction.

• Diagnostic and Repair Services:

• Perform basic to complex diagnostics on power equipment to accurately identify repair needs and minimize downtime.

• Diagnose, disassemble, assemble, and repair mechanical, electrical, or hydraulic systems to restore optimal equipment performance.

• Conduct customer, manufacturer, and government-mandated inspections to ensure compliance with quality and regulatory standards.

• Perform preventative maintenance tasks such as fluid and filter changes, battery testing, brake system adjustments, and lubrication to prolong equipment life.

• Execute advanced mechanical repairs, including engine and transmission diagnosis, repair, or replacement, to resolve complex issues.

• Work Systems and Procedures:

• Maintain current product knowledge specific to equipment and industry standards relevant to the branch location.

• Maintain a clean, neat, and orderly work area to ensure efficiency and safety.

• Follow all safety rules and Occupational Health & Safety (OH&S) standards.

• Ensure compliance with proper procedures for hazardous waste disposal.

• Work within guidelines set by managers to ensure consistent and quality service delivery.

• Perform all service tasks assigned by the Service Manager or Service Department Foreman.

• Participate in required training programs, including industry-specific technology training.

• Maintain and care for departmental tools, equipment, and vehicles.

• Mentor and oversee apprentices to support their professional growth.

• Other duties as assigned.

QUALIFICATIONS/REQUIREMENTS:

• Trade qualification (Heavy Equipment, Agriculture, Truck/Transport).

• 3 years’ relevant experience.

• Knowledge of mechanical, electrical, and hydraulic systems.

• Possess computer and technical aptitude and knowledge for diagnostics and calibration work.

• Possess diagnostic skills to understand mechanical and technical equipment repair needs.

• Possess strong time management skills to perform under pressure.

• Possess strong communication skills, both written and oral.

• Possess a commitment to high quality customer service.