Overview
Senior IT Support Analyst Jobs in Etobicoke at MOTOR VEHICLE PERSONNEL
The Sr. IT Support Analyst is primarily to support users, core business systems, software, and hardware across the organization. This hands-on, business facing role focused on advanced troubleshooting, application support, and system improvement. The role owns issues end-to-end, collaborates directly with cross functional managers and leaders, and contributes to the ongoing IT initiatives. The position also will support cross-functional projects that require IT. Primary duties include:
- Deliver Level 2 support by resolving complex issues across Microsoft 365, hardware including but not limited to: Laptops, desktops, GPS tablets, mobile and GPS tracking devices.
- Support MDM-managed devices (SOTI or similar)
- Troubleshoot VPN and remote connectivity issues, network-related system issues (TCP/IP, DNS, DHCP), GPS tracking and operations systems.
- Manage tickets in Freshdesk, ensuring full ownership and SLA adherence.
- Support and analyse Oracle-based applications and databases.
- Assist with custom based Oracle ERP and Oracle APEX applications (user support, issue analysis, APIs)
- Use SQL to validate data, troubleshoot issues, and support application analysis.
- Collaborate with cross functional managers and teams to identify system issues and gaps, gather requirements for improvements, and provide updates on issues, risks, and progress.
- Participate in system enhancements, upgrades, and IT initiatives.
- Provide expertise in support of Financial, Operational and Customer short-term and long-term initiatives.
- Evaluate, innovate, and recommend approaches for the improvement of current processes.
- Translate business requirements into technical solutions and present findings to appropriate value stream.
- Support testing, validation, and implementation of system changes.
- Work with MSPs, vendors and internal teams to deliver improvements.
- Provide supporting data and analysis for business case development for various improvement initiatives.
- Utilize analysis best practices to evaluate business issues.
- Assist with any/all other projects and tasks as assigned.
Qualifications
- 3-5 years related experience in IT Support/Application Support
- Strong troubleshooting skills across Microsoft 365, devices, and networking
- Proven ability to analyse and resolve application-level issues.
- Working knowledge of SQL (querying, data validation, troubleshooting), programming or scripting (PowerShell, Python or similar)
- Experience supporting business applications (Oracle APEX preferred)
- Experience with ticketing systems (Freshdesk preferred)
- Experience with VPN, remote access, mobile devices, and MDM tools
- Experience with GPS/Fleet/Operations Systems preferred but not required.
- University degree or college diploma preferred.
- Strong analytical and applied logic skills.
- Creative problem solver who thinks strategically, is results oriented and attentive to details.
- Ideal candidate must be self-motivated, can multi-task, and work effectively in an unstructured environment.
Hours – Five days a week 8:00 am to 4:30 pm minus 30 mins lunch
Location – 111 The West Mall, Toronto, ON
Pay: $70,000.00-$80,000.00 per year
Work Location: In person
Title: Senior IT Support Analyst
Company: MOTOR VEHICLE PERSONNEL
Location: Etobicoke
