Overview
Senior Customer Solutions Architect – Managed Jobs in Calgary – Alberta at TELUS
Title: Senior Customer Solutions Architect – Managed
Company: TELUS
Location: Calgary – Alberta
Category: IT/Tech, Customer Service/HelpDesk
Position: Senior Customer Solutions Architect – Fully Managed
Description
Join our team
Fully Managed by TELUS offers comprehensive technology solutions to help small and medium businesses thrive in today’s digital
work environment
. At Fully Managed, we promise our customers three things: fast, consistent, and reliable IT management and support; proactive cybersecurity measures that protect organizations even before threats arise; and scalable IT solutions designed to support their business goals.
Through standardized processes, we work to deliver on these promises consistently and efficiently to ensure our customers are highly satisfied and we have a profitable business. Our team operates in a
dynamic
and
entrepreneurial
setting, providing an excellent opportunity for
learning and growth
. We attract proactive, data-driven individuals who embrace challenges and value ownership, outcomes, curiosity, persistence, and
teamwork
. The impact you’ll make and what we’ll accomplish together Our Customer Success team is intensely focused on ensuring that each of our customers feel we are delivering on the three components of our brand promise.
We bring the best our organization has to offer to each of our customers, and advocate for our customers internally to resolve issues when they do occur. We proactively work to provide service that over-delivers:
Fewer business interruptions that require them to call, faster than expected resolution of issues. In Moments of Truth, we aim for a response so exceptional that it makes them even more loyal. We guide our customers on the use of IT so they can more effectively achieve their business goals. We know we are successful when customers offer to provide testimonials and enthusiastically refer us to their network, and when the revenue (and margin) of our customer base grows month over month and customer churn is low and decreasing.
Here’s How Trusted Advisor to our Customers:
Earn the trust of your customers by listening to them, partnering with Account Managers and reviewing their use of our services to understand their business goals and IT challenges. Evaluate customers’ IT environments: to identify risks and strategic opportunities, based on customer’s industry and business objectives, in areas such as IT Network and Security, Compliance, Data Governance, Capacity Planning and Disaster Recovery/Business Continuity.
Appropriately document risks customer has accepted ownership for Support IT Roadmap to drive Upsell/Cross-Sell and Prevent Churn:
Our customers succeed in achieving their business goals when they have an IT solution that is robust enough to support their business, enabling their employees to focus on their jobs, not their IT. You help them understand the risks and benefits of IT investments, and aligning with them on a multi-year timeline for projects helps them plan their budget to accommodate IT investments.
Contribute to the Product
Roadmap:
Use your real-time knowledge of how current and new products are perceived by customers to provide insights to our Product team as they continually evolve our product stack IT Consulting Engagements: will be of interest to customers who want more in-depth Qualifications
You are
the missing piece of the puzzle Customer First:
You embody Customer Success with …
