Overview
Telephone Sales Representative Jobs in New Glasgow – Nova Scotia at The Sydney Call Centre
Title: Telephone Sales Representative
Company: The Sydney Call Centre
Location: New Glasgow – Nova Scotia
Category: Customer Service/HelpDesk, Sales
Position: Work-At Home Telephone Sales Representative (Full-Time)
POSITION OVERVIEW WORK AT HOME TELEPHONE SALES REPRESENTATIVES SUPPORTING COMMERCIAL CLIENTSWe are looking for Sales Representatives to support consumer and business, outbound sales programs for commercial clients. In this role, you will make outbound calls to prospects and customers, acquire new customers and upsell existing ones, provide customers information on client products and services. There are a wide variety of project openings available representing some of the most recognizable brands in the world.
Schedules vary by site and program however we can usually find something that works for everyone.
This is an entry-level position that offers on the job
paid training
. While prior contact center experience isn’t required, experience in sales, customer service, tech support, or back-office support is a plus. Candidates should be highly reliable, have great
communication skills
and be willing to constantly learn on the job. ————– … POSITION
RESPONSIBILITIES
WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?
This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
Our entry-level Contact Center Representatives are responsible for the following tasks:
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunity and apply sales skills to upgrade
Explain and position the products and processes with customers
Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications
Must be
18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral
communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for
conflict resolution
,
problem solving
and negotiation
Must be
customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to
multi-task, stay focused and self manage
Strong team orientation and customer focus
The ability to thrive in a
fast-…
