Overview
Senior Arbitration Specialist/Hybrid Jobs in Oakville – Ontario at TRVC Nth Gen Software Inc
Title: Senior Arbitration Specialist/Hybrid
Company: TRVC Nth Gen Software Inc
Location: Oakville – Ontario
Category: Sales, Automotive
Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced-and uncomplicated-digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an
innovation
company accelerating the future of wholesale remarketing through curiosity,
collaboration
, and an
entrepreneurial spirit
.
Our Values:
Driven Way builders. We pursue challenges that inspire us to build, create and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way.
Position Overview
Reporting to the Arbitration Team Lead, (or Hub Manager where applicable), the Senior Arbitration Specialist (Hybrid) will be responsible for all aspects of the resolution of customer claims & complaints with regards to vehicles sold through the Trade Rev and ADESA system. The position requires the management of timely arbitration between buyers and sellers with the goal of reaching a successful resolution based on auction arbitration policies.
In addition, the Arbitration Specialist will manage the post-sale inspection process.
Responsibilities
&
Duties:
Accurately document customer claims & complaints Arrange vehicle inspections and diagnosis based on complaints and obtain second opinions where necessary Gather all relevant information necessary to facilitate a negotiation and resolution between buyer and seller Maintain
communication
with customers regarding arbitration status and timing Possess an intimate knowledge of auction arbitration policies and can advise customer of these policies and of the arbitration process Arrive at mutually acceptable resolutions through negotiation of repairs and/or price adjustments in order to keep vehicles sold and avoid sale cancellations Be aware of relevant legislation as it relates to the sale of goods and the motor vehicle dealers acts of various provinces
Ability to
understand and resolve issues with regards to vehicle registration, liens and odometer disputes Maintain accurate and complete files on all customer claims, complaints and resolution details Be aware of industry trends with regards to arbitration policy including an awareness of competitor policy, NAAA policy and changes to these policies Work closely with the sales team to ensure continuity of
communication
and customer service Perform other duties as assigned by management Qualifications &
Education Requirements:
High School Diploma or equivalent required;
Bachelor’s degree preferred Preferably 1-3 years of automotive, mechanical or body shop experience; dispute resolution and auto auction experience is an asset
Experience with
automobile brands, equipment, mechanics and structure
Must have
a superior customer service and dispute resolution orientation Strong verbal and written
communication
skill required Bilingualism (English & French) would be considered an asset
Effective report writing and composition skills required Experience and working knowledge of Microsoft Office applications in…
