Overview
Sales Coordinator Jobs in Toronto, Ontario at Accor
Title: Sales Coordinator
Company: Accor
Location: Toronto, Ontario
Company DescriptionFor over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.
Our Commitment to Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Note:Must already be legally entitled to work in Canada to be considered for the position
Job DescriptionReporting to the Director, International Sales & Sales Manaager, responsibilities and essential job functions include but are not limited to the following:
Ensure prompt and courteous service is extended to both internal and external clients
Maintain an orderly work environment
Have a complete understanding and knowledge of hotel’s services and facilities
Assist with rate loading and passkey generation
Assist in qualifying group and catering leads, researching space, entering bookings in Opera S&C, completion of banquet event orders and responding to client(s) either personally, or by directing to the appropriate salesperson(s)
Assist in qualifying leads, and entering acceptances/RFP’s in Lanyon
Accountability and ownership for weekly, monthly, quarterly and annual reports
To solicit from and confirm with clients, all information pertaining to the event they are planning, and to organize and distribute all information to departments through memos, banquet event orders and directives
Conduct client site inspections of the property
Maintain current sales and promotional literature
Coordinate with other departments within the hotel to ensure distribution of important information
Prepare and disseminate month-end reports
Attend all sales meetings
Obtain and record group histories
Provide administrative duties as required by Director of Sales
Regular sales office reception coverage
Occasional Saturday office coverage
Assist with preparation and follow-up of sales trips
Other duties as assigned
Qualifications
Post-Secondary education in hospitality management, business administration, or related field preferred.
Minimum of 2 years of experience in sales or customer service, preferably in luxury hospitality and high-volume environments.
Excellent communication skills, with the ability to effectively engage guests and corporate clients.
Proficiency in Microsoft Office Suite and Opera (CRM Software).
Strong organizational skills to manage high volumes of inquiries, bookings, and administrative tasks efficiently.
Demonstrated sales acumen with a track record of identifying upselling opportunities and driving revenue growth.
In-depth understanding of luxury hospitality standards and Toronto’s hospitality market.
Familiarity with the hotel’s products, services, amenities, and local attractions.
Ability to remain calm and focused under pressure.
Team-oriented mindset with strong collaboration skills.
Integrity and discretion in handling sensitive guest information.
Proficiency in additional languages advantageous, especially those commonly spoken by Toronto’s diverse popul…
