Overview
Remote Customer Support Representative Jobs in Toronto, Ontario at Resrch Lab
Title: Remote Customer Support Representative
Company: Resrch Lab
Location: Toronto, Ontario
Description: As a Remote Customer Support Representative, you’ll assist customers with inquiries, issues, and requests through various communication channels, such as phone, email, chat, or social media.
Responsibilities
Providing prompt and courteous responses to customer inquiries, troubleshooting technical issues, and resolving concerns.
Managing customer accounts, orders, and transactions, and updating records in customer relationship management (CRM) systems.
Following established procedures and protocols for handling customer interactions, including escalation and resolution processes.
Documenting customer feedback, suggestions, and complaints, and communicating insights to relevant teams.
Continuously improving product knowledge, communication skills, and customer service techniques to enhance the customer experience.
Qualifications
Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
Strong problem-solving skills and ability to empathize with customers to understand their needs and concerns.
Familiarity with customer support tools and software, such as helpdesk ticketing systems or CRM platforms.
Previous experience in customer service roles, preferably in a remote or virtual environment.
Ability to work independently, prioritize tasks, and manage time effectively in a remote work setting.
Benefits
Flexibility to work remotely from anywhere with an internet connection.
Opportunities to assist customers from diverse backgrounds and locations, gaining exposure to different industries and products.
Collaboration with cross-functional teams to resolve customer issues and improve service delivery processes.
