Overview
Customer Service Coordinator Jobs in Victoria, British Columbia at Executive Aviation
Title: Customer Service Coordinator
Company: Executive Aviation
Location: Victoria, British Columbia
Are you a leader who’s completely focused on helping your team be successful? Do you have deep airline experience that makes you a subject matter expert on airline processes and providing exemplary customer service? Do you have fantastic people skills and an uncanny ability to make things happen in a fast-paced and sometimes stressful environment. Are you a people-focused supportive leader who holds people accountable and supports them along the way? Are you organized and able to multi-task?
If you’ve answered yes, then we would love to hear from you!
This person would be responsible for leading and coordinating the above wing experience for Executive Aviation’s Customer Service team at the Victoria International Airport (YYJ) base. The ideal candidate would have airline customer service experience, fantastic people skills, and an uncanny ability to make things happen. This position would require you to schedule our team of Customer Service Agents, logistically plan and order supplies, as well as stepping in to liaise with our airline partners and team members.
This position would report to the Victoria International Airport Station Manager.
What do we offer?Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $21.80-$26.70/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky’s the limit with Executive Aviation.
Responsibilities
Schedule Customer Service agents
Check for updates from OCC and report to the proper airport authorities
Review flight logs to ensure all billable items have been captured
Track passenger counts for monthly airport submission and review with Station Manager
Attend airport meetings with Station Manager
Update IFIDS
Meet with local Station Manager to discuss employees or operational challenges
Complete daily ops logs in vortex
Ensure all baggage deliveries have been completed
Weekly passenger numbers to airport for the following week
Ensuring international packages are prepared and stocked
Complete the shift planning board
Work positively with airline crew
Ability to work outside in all types of weather
Update Monthly information and tips board
Ordering of airline specific stock
Handling of lost and found items based on airline specific procedures
Other duties as assigned
Qualifications
2 years’ Counter Agent experience, with gradual increase in responsibilities is an asset
A RAIC/ Security Clearance pass
Strong customer service skills
Great attention to detail
Previous experience managing/ building a schedule would be an asset
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