Overview
Patient Care Coordinator Jobs in Toronto at Ontario Sleep Care – Ottawa West
Patient Care Coordinator – Etobicoke/Toronto
Ontario Sleep Care is a customer service focused health care organization with one goal: to set the standard for CPAP Therapy Providers. We are looking to grow our team of well-educated, experienced and passionate professionals. Ontario Sleep Care stands by offering ongoing support throughout each clients Sleep Apnea journey. We strive to deliver the best care and customer service possible; all while maintaining a healthy work-life balance.
We’re looking for a Patient Care Coordinator to join our Etobicoke/Toronto clinic – someone who’s organized, warm, and thrives in a role where no two days are quite the same. You’ll be the first point of contact for our patients, the bridge between clinical staff and referral partners, and a key part of what makes this clinic run smoothly.
Note: Our office is permanently relocating to Toronto in July 2026.
What You’ll Do
- Welcome patients and manage front desk operations – phones, scheduling, emails, and faxes
- Maintain accurate patient files and document all interactions
- Guide patients through funding and payment options clearly and with empathy
- Prepare funding documents and stay current on funding systems
- Provide clear pricing estimates and explain product options in plain language
- Support inventory management and day-to-day office logistics
- Coordinate information and patient care with referring Sleep Testing Facilities
- Uphold company standards, policies, and procedures at every patient touchpoint
- Identify workflow improvements and actively participate in quality initiatives
- Resolve patient concerns with professionalism and genuine care
What We’re Looking for
- High school diploma required; post-secondary in health sciences or a related field is a strong asset
- At least 1 year of sales administration experience (preferred)
- Excellent verbal and written communication skills – you can explain complex things simply
- Warm, professional, and patient-centred approach to every interaction
- Strong organizational skills with sharp attention to detail and the ability to multitask
- Comfortable working independently and as part of a collaborative team
- Proficient in Microsoft Office Suite: Word, Excel, Outlook
What We Offer
- Extended Health, Dental & Vision Care
- Disability & Life Insurance
- Paid Vacation + Sick Time
- RRSP Matching
- Quarterly Bonus Incentive
- Staff Store Discount + Company Events
Job Details
- Job Type: Full-Time, Permanent
- Schedule: Monday-Friday, 9:00 AM-5:00 PM
- Location: Etobicoke/Toronto, ON – In-Person (moving to Toronto, July 2026)
- Salary: $23.00 – $26.00 per hour
Ontario Sleep Care is committed to building an inclusive workplace. We welcome applicants from all backgrounds who share our passion for exceptional patient care.
Office Addresses:
- Current Office: 206 – 5359 Dundas Street West, Etobicoke, ON M9B 1B1
- New Office: 2175 Bloor Street West, Toronto, ON M6S 1N2
Pay: $23.00-$26.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Experience:
- Sales administration: 1 year (preferred)
Work Location: In person
Title: Patient Care Coordinator
Company: Ontario Sleep Care – Ottawa West
Location: Toronto
