Overview
Passenger Service Agent Jobs in Thunder Bay at North Star Air Ltd.
Career Opportunity
This dynamic, multi-faceted position will be primarily responsible for providing a high level of customer focused service. You will handle various inbound and outbound customer requests with speed, efficiency, empathy and care by effectively using our reservations system to service both existing and prospective customers. Additional assignments to the main terminal for counter duties may also be required to check-in schedule flight passengers and process reservations. The agent will be in constant communication with SOCC, Reservations, ramp operation crews and any other relevant personnel to ensure North Star Air’s mission to provide Safe, Affordable and Reliable Service.
Responsibilities and Duties
· Ensure excellent customer services when handling customer calls/inquiries; making/changing reservations, collecting payment; providing quotes and in any other customer situation
· Contact customers regarding upcoming bookings, required purchase orders or monies due in a professional and courteous manner
· Answering Flight Status updates
· Perform and uphold North Star’s Customer Service Standards to both internal and external customers
· Any other related duties as assigned
Qualifications and Skills
· Proven interpersonal and conflict resolution skills.
· Candidates must be able to pass Transport Canada security screening for a RAIC (Red Pass).
· Valid driver’s license.
· High school diploma or equivalent is an asset
· Previous shipping and receiving experience is an asset
· Previous reservations and travel agency experience is an asset
· Knowledge of filling out waybills is an asset
· Able to communicate both verbally and in writing
· Basic mathematical skills
· Able to work efficiently as a part of a team as well as independently
· Computer literacy, including working skills of Excel and e-mail
· Attention to detail in all areas of work.
· Excellent organizational, time management and prioritizing skills
· Ability to communicate in Oji-Cree or Ojibway is an asset
· Ability to lift up to 40lbs; Repetitively
Working conditions
· Overtime as required
· Weekend work may be required
Benefits
· Company Uniform
· Company events
· Company pension
· Dental care
· Disability insurance
· Employee assistance program
· Employee stock purchase plan
· Extended health care
· Life insurance
· On-site parking
· Paid time off
· Profit sharing
· RRSP match
· Store discount
· Vision care
· Flight Benefits
Job Types: Full-time, Permanent
Pay: From $19.67 per hour
Benefits:
Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Profit sharing
Vision care
Schedule:
10 hour shift
12 hour shift
8 hour shift
Day shift
Holidays
Monday to Friday
Night shift
Overtime
Weekends as needed
Supplemental pay types:
Overtime pay
Ability to commute/relocate:
Thunder Bay, ON: reliably commute or plan to relocate before starting work (required)
Experience:
Customer Service: 1 year (preferred)
Licence/Certification:
Driver’s Licence (required)
Work Location: In person
Application deadline: 2024-06-23
Title: Passenger Service Agent
Company: North Star Air Ltd.
Location: Thunder Bay
