Overview
Order Picker, Personal Shopper (Ecommerce) Jobs in Toronto at Summerhill Market
About Us:
Summerhill Market is a boutique grocery store chain in Toronto that specializes in scratch-made prepared foods and on-trend ingredients. Our stores go above and beyond a typical grocery store by offering an extensive rotating selection of ready to eat gourmet meals, freshly baked goodies, and curated hard to find groceries.
We are looking for talented individuals to join our growing team and help elevate our brand to the next level. Summerhill Market is an industry trend setter, and we are looking for individuals who are passionate about food and customer service.
Summerhill Market is looking for an Order Picker, Personal Shopper to join the Ecommerce team at our Rosedale location.
Duties & Responsibilities:
The primary role of the E-commerce Associate is to provide assistance with picking and packing customer orders for home delivery, while providing exceptional customer service. The ideal candidate for this role loves food as much as we do, is obsessed with customer happiness, and feels passionate about joining a team where it is ‘all hands-on deck’ to build out our ecommerce processes and online platform.
Picking and assembling orders from various temperature areas with great care and quality in mind to achieve “on time” delivery to customers
Packing orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes etc.
Offering exceptional customer service in-person, over the phone and via email correspondence; advising customer on alternate product solutions or wait times, if orders are unable to be fulfilled due to a lack of product availability
Ensuring products selected to fulfill online orders are of the highest quality i.e., no damaged products, freshest product selection etc.
Documenting and labeling all orders correctly with packaging details, shipping labels, etc.
Assisting with maintaining our company website; editing and posting information on new products such as: product descriptions, pricing and promotions, including seasonal items (This task encompasses 10% of the role)
Supporting order intake; collaborating with our commissary kitchen team to advise on catered items required for completing customer orders
Maintaining cleanliness of your work area
Being a team player and helping your team members as needed
Adhering to all company policies, procedures and practices including signing, pricing, and loss prevention
Skillset Requirements:
Passion for food – you are a true foodie at heart!
Dedication to delivering an exceptional Customer experience – you love our customers as much as we do!
Being an effective and positive communicator – having great listening skills patience and knowing how to de-escalate challenging situations
Leading by example and being an effective team player
Experience with ecommerce, personal shopping, order picking, handling cash, and operating a register/POS (Point of Sale System) is an asset
Previous grocery or food industry experience along with a Food Safety Handlers Certification is required
Self-starter, organized, accurate and takes initiative
Flexible availability to work morning, evening and weekend shifts with the ability to accommodate various shift coverage on short notice
Tech savvy; proficient in MS Office, Google Suite with the ability to learn new systems quickly
Able to stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 50 pounds or less
High school diploma or equivalent with the completion of post-secondary studies preferred
Perks:
If this sounds like the role for you, we offer some pretty cool perks!
Weekly pay
Awesome employee discount
Employer paid benefits for all full-time employees
Dynamic workplace culture that promotes collaboration, internal training/development, diversity & inclusion and recognizing, rewards & celebrates employees
Easily accessible locations
Complimentary work swag (your Summerhill Market work shirts are provided)
Equity Statement:
At Summerhill Market, we are an equal opportunity employer that values and encourages diversity in the workplace. We provide equal employment opportunity for all applicants and employees. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability or any other characteristic protected by local law. Should you require an accommodation at any point during the recruitment process, please let us know and we will be happy to accommodate.
The purpose of this document is to provide a general summary of essential responsibilities for this position and is not an exhaustive list. Duties, assignments, and other responsibilities may differ for similar positions based on business needs of each location.
Job Types: Full-time, Permanent
Benefits:
Dental care
Shift:
8 hour shift
Day shift
Evening shift
Ability to commute/relocate:
Toronto, ON: reliably commute or plan to relocate before starting work (required)
Experience:
Order Picking/Fulfillment: 1 year (preferred)
Customer Service: 1 year (preferred)
Grocery/Food Industry: 1 year (preferred)
Work Location: In person
Title: Order Picker, Personal Shopper (Ecommerce)
Company: Summerhill Market
Location: Toronto
