Overview
Inbound Call Handler Jobs in Unionville at Dursun Farm Ltd.
Dursun Farm Ltd. is a leading agricultural company dedicated to delivering high-quality products and services to farmers worldwide. Our commitment to innovation, sustainability, and customer satisfaction sets us apart in the industry. As we continue to grow, we’re seeking talented individuals to join our team and contribute to our mission of empowering farmers and enhancing agricultural practices globally.
We are currently seeking an Inbound Call Handler to join our dynamic team. As an Inbound Call Handler, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for answering incoming calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This role requires excellent communication skills, a customer-centric mindset, and the ability to multitask in a fast-paced environment.
Responsibilities:
Answering incoming calls from customers promptly and professionally
Providing accurate information about products, services, and company policies
Assisting customers with placing orders, processing returns, and resolving issues
Handling customer complaints and escalations with empathy and professionalism
Documenting customer interactions and maintaining accurate records in the CRM system
Collaborating with other departments to address customer needs and improve service delivery
Following up with customers to ensure satisfaction and gather feedback
Adhering to company guidelines and quality standards for call handling and customer service
Requirements:
High school diploma or equivalent; college degree preferred
Proven experience in customer service or call center environment
Excellent verbal and written communication skills
Strong problem-solving and conflict resolution abilities
Ability to work effectively in a team environment
Proficiency in computer applications and CRM systems
Flexibility to work shifts, including evenings, weekends, and holidays
Positive attitude, strong work ethic, and commitment to customer satisfaction
How to Apply:
If you are passionate about providing exceptional customer service and eager to join a dynamic team in the agricultural industry, we encourage you to apply for the Inbound Call Handler position at Dursun Farm Ltd. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!
Equal Opportunity Employer: Dursun Farm Ltd. is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered.
Job Type: Full-time
Pay: $20.55 per hour
Expected hours: 40 per week
Benefits:
Dental care
Extended health care
Life insurance
Paid time off
Schedule:
8 hour shift
Monday to Friday
Supplemental pay types:
Overtime pay
Work Location: Hybrid remote in Unionville, ON L3R 2H2
Title: Inbound Call Handler
Company: Dursun Farm Ltd.
Location: Unionville
