Overview
Order Entry & Invoicing Associate Jobs in Kitchener, ON at Demant Canada
Full job description
Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to hearing care all over the world, Demant is active and engaged. A growing business in intelligent audio solutions for gaming and office communication is also a significant part of the Group.
Kitchener, ON, Entry-level
Scope
Reporting to the Data Entry & Invoicing Manager, the Order Entry and Invoicing Associate is responsible for maintaining the accuracy and integrity of orders in the Navision database through accurate order entry and invoicing of all products.
Duties and Responsibilities
Generate all ITE (In the Ear), BTE (Behind the Ear) hearing aid repair, remake and service orders, EDI (Ear mold design incorporated), and accessories in the Navision database
Input sales orders into the Navision database
Regularly interact with Client Services and Production over the telephone or via email regarding order inquiries status checks, BTE repair estimates or warranty inquiries
Responsible for accurate documentation of ITE BTE, Accessories and Ear Molds returns to stock, easy fits, and consignment aids
Generate all invoices for both ITE and BTE hearing aids, Ear Molds EDI and accessories using the Navision database
Perform appropriate credits/rebills when making corrections to invoicing and billing errors.
Monitor and enter all orders from Email, Freshdesk, and web orders
Update service card with any changes
Responsible for accurate documentation, filing, and organization of necessary paperwork.
Ensure that all entries are accurately entered into the Navision databases
Assist other associates as required to accommodate for changes in volume, workflow and/or staffing levels
Perform other tasks as required by the Senior Supervisor
Meet and follow all Company and Departmental standards, policies and procedures regarding turnaround time, rushes, quality, and customer service
All other duties as assigned
Education and Experience
A high school diploma or equivalent is required
Minimum of 6 months of data entry experience
Excellent typing skills are necessary (Minimum of 6000 keystrokes per hour)
Must be detail oriented and have a solid background in record keeping procedures and maintaining organized documentation and/or filing systems
Knowledge of Microsoft Office programs (Word processing and spreadsheet applications)
Fluent with a Windows operating computer program
Why should you work with us?
Competitive salary with annual reviews
Excellent medical benefits; including dental, vision and health, Employee Assistance Program
Group RRSP contributions
Three weeks of vacation
Fitness/exercise spending account
Dynamic work atmosphere
Career development programs and opportunities
Accommodation
Demant is committed to building an inclusive environment and will provide accommodations in accordance with the AODA (Accessibility for Ontarians with Disabilities Act). Please clearly indicate in your application any accommodations you will require throughout the recruitment process.
While we appreciate the interest of all applicants, only …
Title: Order Entry & Invoicing Associate
Company: Demant Canada
Location: Kitchener, ON
Category:
