Overview
Operations Lead – Richmond (Opening July 2024) Jobs in Metro Vancouver Regional District, BC at Myodetox
Full job description
The Operations Lead (OL) is responsible for operational excellence and service at each Myodetox clinic. The OL oversees a team of Front Desk Associates (FDAs) to ensure exceptional hospitality and service through airtight operations and support of clinicians, clients, and other clinic/regional leaders.
An OL is expected to work a minimum of three shifts/week at their clinic, leveraging other weekdays for overlap shifts (schedule permitting). A successful OL will work closely with their Clinic Director (CD) to ensure clinic operations run smoothly and FDAs are able to effectively collaborate with clinicians.
The responsibilities and duties of this position described here are representative of those that this individual is expected to perform. This is not a comprehensive list and other duties may be assigned.
Who We Are:
Myodetox was started in 2015 – a clinic with a team of Physiotherapists, Registered Massage Therapists and Chiropractors on a mission to change the way people take care of their bodies. We exist to reinvent the rehab industry by delivering a differentiated experience and quality of care.
Our therapy philosophy is to provide a 1:1 full-body approach to help people Futureproof their bodies. Our therapists provide treatment using their unique skill sets and educate clients on what it takes to minimize re-injury and become more resilient #futureproofyourbody.
Myodetox has 16 locations (and counting) across Canada and the US and is leading today’s conversation on why taking care of your body is essential to your daily life.
What You’ll Do:
Ensure basic business operations are executed with precision each day including: shift optimization, initial booking strategy, waitlist management, claim & invoice accuracy and completion, etc
Uphold Myodetox clinic standards and guide FDAs to deliver service and hospitality up to Myodetox standards
Manage clinic revenue by ensuring Accounts Receivables are constantly cleared including reconciliation of direct deposits, balancing of cash sheets, and depositing of cheques, etc
Oversee all inventory (retail and supplies) by weekly orders, tracking, and overseeing supply budgeting
Liaise with Clinic Director and Regional Operations Manager when there is a need for repair, refurbishment or renovation in the clinic
Participate in the recruiting, hiring and training process for new FDAs in collaboration with Recruiting Coordinator, Regional Operations Manager and Clinic Director. Manage FDA schedule including approving timesheets, vacation/time-off requests, and ensuring adequate coverage
Serve as a leader, mentor and coach to FDAs to ensure they feel supported in task completion, outstanding questions and growth and development
Manage clinic Google My Business page (and other external-facing pages) with clinic hours, holiday closures, promotions, etc
Complete team onboarding & offboarding tasks (FDAs + Clinicians) as assigned by the People + Talent team
Engage as a key partner to the Clinic Director to ensure business targets are being met and supporting in execution of initiatives in sight thereof
Support Clinicians in their day-to-day needs to drive business operations and client experience
Share insights from clinic operations, FDA and client feedback and other relevant dynamics with Clinic Director
Who We’re Looking For:
You have 3+ years of experience working in cu…
Title: Operations Lead – Richmond (Opening July 2024)
Company: Myodetox
Location: Metro Vancouver Regional District, BC
Category:
