Overview
Operational Specialist Jobs in Oakville, ON at NIGHTSEA INC
Full job description
About Us:
Sailvan Times is a thriving technology-driven cross-border e-commerce company, valued at $2.5 billion since its July 2023 IPO. Specializing in high-quality sports apparel and clothing, we serve a global clientele through various platforms including Amazon, Walmart, eBay, and Wish, alongside direct sales via our websites. Vanpowers Team, a key product line, offers innovative electric bikes as part of our commitment to sustainable urban transportation.
Position Summary:
The Operations Specialist is a multi-faceted role designed to support both the customer service and business development (BD) aspects of our operations. This position requires a dynamic individual who can balance operational tasks with customer engagement, ensuring a seamless experience for our clients and maintaining the high service standards Sailvan Times is known for.
Key Responsibilities:
A. Operational and BD Support:
Work in tandem with the BD team for business expansion, maintaining strong relationships with dealers.
Assist in daily communications and maintenance with current clients and sales orders.
Engage in tasks like phone communication with dealers, sending promotional emails, assisting in order creation, and participating in after-sales service.
B. Customer Service:
Act as a primary point of contact for B2B and B2C customers, addressing queries, and concerns, and providing feedback.
Manage and respond to customer service emails promptly.
Handle returns, refunds, and other post-purchase inquiries, ensuring high customer satisfaction.
C. Team Collaboration:
Support sales and BD teams in understanding product needs and coordinating deliveries.
Maintain accurate records in the CRM system, including shops, distributors, and sales data.
Produce and report on key sales statistics, ensuring consistent CRM system updates.
D. Continuous Improvement:
Use feedback and insights for operational improvements and process streamlining.
Recommend product and service enhancements based on customer feedback and market trends.
Qualifications:
1. Bachelor’s degree in Business, Management, or a related field.
2. At least 2 years of experience in operations or customer service.
3. Proficiency in CRM software, operational tools, and Shopify.
4. Excellent interpersonal and communication skills.
Benefits:
Competitive salary and benefits package.
Employee discounts on our e-bikes.
Career growth and development opportunities.
Collaborative and innovative work environment.
Application Process:
Send your
resume and cover letter
to
with the subject line ”
Application for Electric Bike Operations Analyst – [Your Name]
“.
Title: Operational Specialist
Company: NIGHTSEA INC
Location: Oakville, ON
Category:
