Overview
Office Manager Jobs in Welland at St. Charles Village
Company Overview
St. Charles Village is an independent retirement community dedicated to providing compassionate and Assisted Living services to our residents. We are committed to enhancing the quality of life for seniors through a caring and professional environment.
Summary
The Office Manager is responsible for all aspects of office routines and clerical duties for residents and employees in the retirement residence. They will assist in maintaining a safe and secure environment for residents, visitors and other staff members.
Responsibilities
- Reports directly to the General Manager and supports operational and financial administration of the residence.
- Complete Month End reports including RIFs, Occupancy Stats, Residents’ Notice of Increase, Annual Income Tax Letters, Petty Cash Reports, etc.
- Coordinates the reception department, including creating schedules, providing training, support and coverage
- Coordinates the housekeeping department, including creating schedules, providing training, support and coverage
- Completes financial administrative tasks, including sales and expense entries in QuickBooks, Complete Deposits, MGRR, and Month-End Financial Reports
- · Ordering supplies when necessary
- Responds to resident or family member inquiries/concerns and ensures appropriate action is taken within decision-making authority and/or brings to the attention of the General Manager;
- Participates as a member of the work team and provides support to other team members;
- Maintains accounting records for the residence;
- Prepares all resident billings;
- Handles queries concerning billings and payments from residents and/or their family members;
- Performs payroll duties necessary for the calculation of accurate wages and salaries of all staff;
- Maintains employee records of hours worked, days absent, vacation, statutory holidays and sick time;
- Prepares bank deposits;
- Welcomes and orients new residents, family members and other visitors;
- Effectively communicates and interacts with residents, family members, visitors and volunteers in a courteous and professional manner;
- Understands and follows all health and safety policies and procedures (including residence’s fire and safety programs). Works safely to reduce the risk of injury to self, other staff members and residents. Promptly reports all actual or potentially hazardous situations;
- Sorts incoming mail daily for distribution to residents and other departments and manages outgoing mail;
- Organizes workflow through administrative office, co-ordinates meetings and schedules appointments as required;
- This role does not have authority over hiring, termination, or disciplinary decisions.
Qualifications
The Office Manager should possess:
- Proven supervising experience in an office or healthcare setting.
- Proficiency with QuickBooks, Microsoft Office, and multi-line phone systems.
- Strong organizational, communication, and leadership skills.
- Experience in human resources, payroll, bookkeeping, and vendor management.
- Ability to manage multiple priorities with attention to detail.
- Excellent phone etiquette and customer service skills.
- Prior experience in senior living or healthcare administration is a plus.
- Integrity and Confidentiality
- Positive Mindset
- Enjoy engaging daily with seniors and their families, demonstrating empathy and understanding towards them
- Willing to lead by Example, promoting a Positive environment for both Staff and Residents
- Able to work Flexible Hours and fill in for Emergency coverage, including weekends, as needed
St. Charles Village’s team is eager to welcome a dedicated Office Manager who shares our commitment to compassionate senior care. If you are ready to make a meaningful difference in the lives of our residents while advancing your career, we encourage you to apply today.
Job Types: Full-time, Permanent
Pay: $52,000.00-$56,000.00 per year
Benefits:
- Discounted or free food
- On-site parking
- Paid time off
Work Location: In person
Title: Office Manager
Company: St. Charles Village
Location: Welland
