Overview
Office Administrator (Full time) – Nanaimo – AR24 Jobs in Nanaimo at Trail Appliances Ltd.
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices in Richmond and Annacis Island. Join our team of trailblazers!
Our core values:
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
What Trail needs:
As a Showroom Administrator, you will work very closely with customers and the showroom teams therefore, active listening and problem-solving skills are your areas of strength. Your time will be spent 50% customer facing and 50% completing administration functions.
You will support customers with inquiries over the phone, email and in person and be responsible for collecting payments, managing cancellations and returns and in-store transfers. You have impressed others with your attention to detail, communication skills (both written and spoken), ability to multi-task and type 40 wpm, all with a smile on your face. You are process driven, identifying any opportunity for improvement and comfortable with computer applications.
Compensation: $22.50/h
Hours of work: Tuesdays to Saturdays, may include Friday evenings and weekends.
What you will be doing:
Provide exceptional service to all customers and be approachable as you are their first point of contact (Hence, the smile uD83DuDE0A).
Field any incoming calls and inquiries.
Assist in administrative duties to run store administration.
Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
Take initiative to find creative approaches that make each customer’s experience feel personal.
Build relationships and a great rapport with customers.
Teamwork – You are a team player who can also thrive independently.
We hope you are passionate about…
Customer Service – You are a people person who uses your skills to create great rapport with customers
Teamwork – You are a team player who can also thrive independently
Joining a fun, fast-paced environment!
What you bring:
Experience working in an administrative/customer service role.
Fast and accurate data entry skills with the ability to multi-task.
Experience managing customer conflict and escalation.
Proficiency in Microsoft Office.
Must be able to work occasional weekends.
Bonus Points if…
You exude energy, enthusiasm, and positivity!
You are willing to work additional time when necessary to complete tasks and meet deadlines
Why join Trail:
Showroom environment
Paid time off
Generous employee discounts
Employee Recognition Program
Extended health care and dental coverage
Gym membership discount
Professional Development Programs
Career Progression
Company events
INDHP
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
Title: Office Administrator (Full time) – Nanaimo – AR24
Company: Trail Appliances Ltd.
Location: Nanaimo
