Overview
Membership Services Agent Jobs in Canmore, Alberta, Canada at The Alpine Club of Canada
Title: Membership Services Agent
Company: The Alpine Club of Canada
Location: Canmore, Alberta, Canada
About The Alpine Club Of Canada
The ACC is a not-for-profit organization established in 1906 that has grown to include 33 backcountry huts and 26 volunteer-run sections across the country. We also organize seasonal programs, such as our annual General Mountaineering Camp, as well as Shadow Lake Lodge and our hostel in Canmore. We have a rich history in Canadian Mountaineering and a dynamic team at the office to manage our diverse portfolios.
The Alpine Club of Canada is an inclusive and equal opportunity employer. All applicants will be considered for employment without attention to age, colour, race, gender, ancestry, ethnic origin, disability, or sexual orientation. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected].
Job Overview
The Membership Services Agent is a customer facing position that serves as a first point of contact for ACC members, providing responsive, friendly support across all membership-related inquiries and service requests. Reporting to the Services Director, this role is at the heart of the member experience – helping members renew their membership, navigate their benefits, resolving issues, and ensuring every interaction reflects the ACC’s commitment to exceptional service.
The role works closely with all customer-facing positions on the Services team, most notably hut and facilities booking, to ensure members receive seamless, consistent support. Day-to-day, the Membership Services Agent uses HubSpot – the ACC’s membership CRM – to manage inbound support requests, maintain accurate member records, and leverage the helpdesk and knowledge base tools to resolve inquiries efficiently. The Membership Services Agent also provides logistics and support to the Services Director and Services Coordinator for key Services events, including the Summit Shaker, Summit Bid, and Section Forum.
This is a great opportunity for someone who is people-oriented, organized, and eager to grow within a mission-driven outdoor organization.
Responsibilities
Member and Customer Service
- Serve as the primary point of contact for member inquiries, providing timely, professional and helpful responses via email, phone, and HubSpot helpdesk
- Resolve membership support requests – including account issues, renewals, and benefit questions – using HubSpot’s helpdesk and knowledge base tools, escalating to the Services Director or other departments as needed
- Collaborate closely with the hut and facilities booking team and other customer-facing positions to ensure a consistent and connected member experience
- Communicate member benefits, program updates, and service information clearly and consistently across member touchpoints
- Organize membership-related orders and appreciation programs, and assist with mail processing and mailing list maintenance
Membership Administration
- Maintain accurate member records in HubSpot, including processing updates, renewals, and data corrections
- Generate member lists and support basic reporting on membership data, in collaboration with the Services Director
- Support membership data integrity in HubSpot in cooperation with IT and Communications
- Contribute to maintaining and improving HubSpot knowledge base articles to support self-serve member inquiries
Services Events – Logistics and Support
- Provide logistics and support to the Services Director and Services Coordinator for the Summit Shaker, Summit Bid, and Section Forum – including scheduling, vendor and partnership coordination, attendee communications, and on-site support
- Assist with event-related member and attendee communications as directed
Office and department support
- Coordinate ACC merch and CAJs inventory, order fulfillment, including post office runs.
- Support Board Meetings and Section Forum logistics, including accommodation coordination, food orders, scheduling, and general logistical support
- Support cross-team initiatives and tasks – Adventure, Communications, – as required
- Perform additional tasks as assigned by the Services Director
Perks
- Comprehensive Benefits package- 100% employer paid premiums
- Annual Health and wellness spending account
- RRSP matching
- Free membership and Hut use
- Professional development assistance
Prior to receiving an offer of employment, the successful candidate will be required to submit copies of all required certifications and documentation, including a. criminal records check. The Alpine Club of Canada wishes to express our appreciation to all applicants for their interest and effort to in applying for this position. However, only those candidates selected for interviews will be contacted.
