Overview
IT Support Specialist Jobs in Ontario, Canada at HCLTech
Title: IT Support Specialist
Company: HCLTech
Location: Ontario, Canada
🚀 Job Responsibilities
We are seeking a customer‑focused IT professional to deliver a world‑class, face‑to‑face end‑user support experience, with a strong focus on quality and resolution.
Key responsibilities include:
- Provide high‑quality, in‑person end‑user technical support
- Improve end‑user productivity through triage, guidance, training, and practical solutions
- Deliver hardware break/fix and warranty support for desktops, laptops, tablets, and workstations
- Troubleshoot and resolve operating system and application issues, including complex, non‑recurring incidents
- Reimage systems as required
- Identify potential escalations and proactively notify management
- Collaborate with other IT teams to ensure timely resolution and root‑cause analysis
- Recommend and perform system upgrades when appropriate
- Work closely with procurement to acquire hardware and software
- Install, configure, and test computers and peripherals according to standards
- Provide basic support for mobile devices and printers
- Act as primary IT support for executive users
- Support equipment moves and onsite setups
- Maintain accurate configuration and inventory records
- Provide task estimates and complete time tracking
- Travel locally as required
- Perform additional duties as assigned
✅ Requirements
- Professional demeanor with excellent customer service, consulting, and training skills
- Hands‑on experience troubleshooting and repairing desktop and laptop hardware
- Basic understanding of networking, Intel servers, and telecommunications
- Strong Break/Fix experience with desktops, workstations, notebooks, and Dell tablets
- Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Strong troubleshooting skills for Microsoft Windows operating systems
- Strong troubleshooting skills for macOS (Big Sur and above)
- Excellent problem‑solving and critical‑thinking abilities
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Excellent time‑management and organizational skills
- Detail‑oriented with strong process awareness
- Ability to walk long distances within large facilities
- Must pass a background security check
- Valid driver’s license and reliable transportation
🌟 What Will Make You Stand Out
- Experience with ticketing systems such as ServiceNow, Smart IT, or IT Connect
- Experience providing direct support to executive‑level users
- Relevant certifications, including:
- CompTIA A+ or equivalent
- Microsoft (MCSA – Windows 7/8/10)
- Networking certifications (CCNA or CCNP)
- Experience with remote desktop tools and video‑conferencing platforms
- SCCM experience
