Overview
IT Field Technician Jobs in Montréal, QC at Société Terminaux Montréal Gateway
Full job description
IT Field Technician
Montreal Gateway Terminals is one of the leading port operators in Montreal, playing a crucial role in international trade logistics. We specialize in maritime container handling operations, encompassing efficient loading and unloading of goods to and from ships, trains, and trucks.
By choosing MGT as your employer, you will join a talented and passionate team that values excellence and commitment to our clients. We offer a stimulating, rewarding, and safe working environment, along with a dynamic corporate culture where each team member can contribute to the success of the company.
Come explore the maritime industry and various professions by watching this informative video.
Ensuring the well-being of our employees is our priority.We offer competitive working conditions and benefits to our employees and their families:
Highly competitive salaries
Annual bonus program
Shift premiums (for unionized positions)
Full range of group insurance
Defined contribution pension plan with employer participation
17 vacations days from the first year
Skills Development Program
Service recognition Program
Employee and Family Assistance Program
Free parking
Job Summary
Under the supervision of the IT Technical Team Leader, the IT Field Technician is responsible for providing technical support on-site for a range of computer issues, specifically focusing on equipment for both outdoor and indoor use. This position involves proactive identification, research, and resolution of technical problems, requiring a quick response to telephone calls, emails, and user support requests.
Key Responsibilities
Responsible for the installation, repair, and maintenance of both outdoor and indoor IT infrastructures at terminals such as networking, kiosks, and cameras;
Effective management of service calls, ensuring rigorous follow-up until complete resolution;
Ensuring the optimal daily operation of applications and computer hardware;
Diagnosing and solving hardware and software problems across all equipment managed by the IT department;
Completing any other related tasks assigned by supervision.
Requirements
Diploma in computer support or related field;
At least 5 years of experience in a relevant technical role, with a strong emphasis on hands-on and industrial experience;
Valid and current driver’s license;
Ability to work effectively at heights without vertigo.
Required Skills
Excellent organizational and planning skills, with a strong focus on preventive management;
Proven expertise in manual handling and repair of equipment;
Willingness to work primarily outdoors in various environmental conditions;
Flexibility to adapt work schedules based on operational needs, including day and evening shifts;
Resilience and efficiency under pressure to maintain operations continuity;
Independence and ability to innovate in problem-solving;
Bilingualism (French and English) suited to the position, both orally and in writing;
Customer service experience, considered a major asset.
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We thank you for your interest in our company but only the applications selected for interview will be contacted.
Montreal Gateway Terminals practices employment equity and the use of the male gender is only used to lighten the text.
Due to our location in a regulated area and the nature of …
Title: IT Field Technician
Company: Société Terminaux Montréal Gateway
Location: Montréal, QC
Category:
