Overview
International Customer Service Advisor – RPT Jobs in Ontario at Humber College
Job Description – International Customer Service Advisor – RPT (28751)
Find Your Spot at Humber
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.
We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.
If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.
Job Details
Position Title: International Customer Service Advisor
Status: Regular Part-time (RPT) Support
Hours: 24 hours per week
Faculty/Department: International Centre
Campus/Location: North Campus
Salary: PT Support band 7 $26.65
What you will do:
Reporting to the Manager, International Customer Service, the International Customer Service Advisor, as part of the Customer Service team, is responsible for the coordination of all communication channels with students, including live chats, contact form enquiries, in-person visits, phone calls and social media direct messages. The incumbent will provide frontline support services, expert advice, assistance regarding a diverse range of general college and academic program information, international admissions, international web application information, Humber-wide events and services, academic policy, college policy and processes to International students, agents, and third party representatives. They will respond to inquiries within the context of the student’s citizenship, considering Canada Immigration and Citizenship (CIC) processing times, regulations and country specific restrictions. The incumbent at times may deal with sensitive and highly confidential information and communicates directly with the general public, guests, applicants, registered students, graduates, parents, faculty, and college administrators.
The incumbent collaborates with the rest of the Customer Service team to coordinate the following processes:
Enquiry management using our chat tool
TextExpander app which manages standard replies to student questions used by the entire International Department
Study Permit assessment and data management
Targeted outreach to new & returning international students through live chats, webinars, workshops & social media
Reporting of student volume across all communication channels
The key duties will explain how the International Customer Service Advisor works with the rest of the Customer Service Advising team to coordinate these processes.
What you bring to the role:
Education
2 year diploma in Public Relations, Accounting, Business, Project Management or a related field
Experience & Skills
Minimum 4 years:
Incumbent must have very strong analytical and communication skills along with knowledge of the college setting.
Proven ability to consistently deliver an exceptional level of service via phone, chat, email or in person, with excellent interpersonal, listening, and customer service skills
Demonstrated use of initiative in workload planning …
Title: International Customer Service Advisor – RPT
Company: Humber College
Location: Ontario
Category:
