Overview
Intermediate Business Consultant Jobs in Edmonton, Alberta, Canada at Teckhorizon Inc
Title: Intermediate Business Consultant
Company: Teckhorizon Inc
Location: Edmonton, Alberta, Canada
We are seeking an experienced Business Consultant to support a large-scale infrastructure modernization initiative focused on transforming operations, modernizing data centres, and strengthening disaster recovery and business continuity capabilities.
Project: Operations Services Transformation
The Consultant will work with Client to modernize infrastructure and service delivery across server, storage, network, desktop, and audio-visual environments. This includes aligning operations with ITIL practices and enabling hybrid cloud, resiliency, and continuity capabilities.
Key Workstreams
- Operations & Service Transformation
- Data Centre Modernization & Hybrid Cloud Strategy
- Disaster Recovery, Resiliency & Business Continuity
The Consultant will both develop key deliverables and facilitate collaboration with internal technical teams.
Key Responsibilities
- Assessed and improved infrastructure and end-user service operations across core IT domains
- Defined end-to-end IT services, including SLAs, KPIs, and ownership models
- Designed and implemented ITIL-aligned processes (Incident, Change, Service Catalogue, Continual Improvement)
- Led change management initiatives and aligned processes with tools like ServiceNow
- Developed data centre modernization strategy aligned to hybrid cloud (on-premises, AWS, Azure)
- Delivered strategic roadmaps and execution plans; supported solution design with architects
- Facilitated analysis and decision-making for modernization initiatives
- Defined RTO/RPO and designed disaster recovery and resiliency solutions
- Developed DR runbooks, conducted testing, and improved recovery readiness
- Enhanced business continuity frameworks and plans
- Prepared executive presentations and business cases for senior leadership
- Supported governance activities (risk, issues, decision support)
- Facilitated stakeholder workshops and cross-functional collaboration
Expected Outcomes
- Approved infrastructure and data centre modernization strategy
- Documented service catalogue and ITIL-aligned operating model
- Defined RTO/RPO, DR architectures, and tested recovery plans
- Executable DR runbooks with validated test results
- Clear implementation roadmaps and executive-approved recommendations
Required
Qualifications & Experience
- 5+ years’ experience in:
- Technology strategy and transformation
- Senior-level stakeholder engagement
- Communications and executive presentations
- Relationship management across organizations
- Business case development
- Experience with:
- Infrastructure modernization and service transformation
- ITIL-based service design and operations
- Hybrid cloud environments
- Disaster recovery, resiliency, and business continuity
- Strong facilitation, documentation, and communication skills
Preferred
- Experience in public sector, justice, or courts environments
- Experience with:
- Risk and impact assessments
- Process modeling (flowcharts, diagrams)
- Program evaluation and policy analysis
- Large-scale transformation initiatives
- Change management
- Financial modeling and reporting
- Government planning and budgeting
Work Environment
- Location: Edmonton (onsite, with potential for limited remote work)
- Hours: Monday–Friday, 08:15–16:30 (Alberta time)
- Work must be performed within Alberta due to security requirements
Submission Requirements
- Resume (with detailed project experience)
- Each role must include duration (MMM/YYYY – MMM/YYYY)
- Three professional references (most recent first)
