Overview
Health and Beauty Care Supervisor Jobs in Edmonton – Alberta at Community Natural Foods
Title: Health and Beauty Care Supervisor
Company: Community Natural Foods
Location: Edmonton – Alberta
Category: Retail, Customer Service/HelpDesk
CUSTOMER ENGAGEMENT
SUPERVISOR
JOB DESCRIPTION
_
Note:
This position will be supervising the health and beauty/natural supplements section _
JOB SUMMARY
The
Customer Engagement
Supervisor is responsible for the daily supervision of
Customer Engagement
Clerks and Experts within the
Customer Engagement
department. This includes the scheduling of daily activities including floor coverage and breaks. The
Customer Engagement
Supervisor will provide training and direction to
Customer Engagement
Clerks and will provide staff with feedback on their performance in the moment. The
Customer Engagement
Supervisor will be responsible for completing additional departmental activities and daily work.
Additionally,
Customer Engagement
Supervisors are responsible for promoting and supporting in-store events and other marketing initiatives.
Community Natural Foods
Customer Engagement
Supervisors must possess genuine excitement to help our customers. The role is responsible for ensuring customers are served effectively, leave educated on the products within the store, and are provided answers for their questions. The target is to ensure proper application of CRE and maintain high
customer satisfaction
while growing sales.
ORGANIZATIONAL STATUS
Reports to the
Customer Engagement
Manager. The
Customer Engagement
Supervisor works directly with the
Customer Engagement
Management team, Supervisory team and all department staff to contribute to strong team
dynamic
amongst
Customer Engagement
department staff.
WORK PERFORMED
DAILY SUPERVISION
Planning and delegating the work of Clerks & Experts including the scheduling of daily shift rotations to ensure all Clerks are appropriately relieved when necessary and to ensure task variety to the team
Schedule daily breaks of Clerks
Train new Clerks and provide on-going training to members of the department
Setting expectations of performance and providing feedback to Clerks in the moment regarding customer interactions and to ensure their compliance with procedures and best practices
Actively managing the work of Clerks by engaging with them, assessing and supporting them and providing tools for development
Enforce policy adherence
Other duties as required
CUSTOMER SERVICE AND ENGAGEMENT
Greet customers and engage with them in accordance with their interest, being attentive to their needs
Communicate with customers with high level of
professionalism
and with a positive and friendly nature
Address and answer questions about products, and the natural foods industry
Share stories about our products, vendors and farmers with customers
Manage and resolve customer complaints effectively and understand when a situation requires a manager’s intervention
Other duties as required
PRODUCT KNOWLEDGE
Develop ongoing knowledge of nutrition, health,
wellness
, lifestyle and diets broadly and actively share knowledge with customers
ACTIVE
PROMOTION
OF PRODUCT
Support ongoing interactive and engaging programs to educate customers on the value of products and services from the store.
Communicate sales and promotions, make sales referrals, cross-sell and introduce new products
…
