Overview
Guest Services Representative Jobs in Sault Ste. Marie, Ontario at Gateway Casinos and Entertainment Limited
Title: Guest Services Representative
Company: Gateway Casinos and Entertainment Limited
Location: Sault Ste. Marie, Ontario
DescriptionPosition at Gateway CasinosJob Type: Part-Time (Contract)The Gateway to Your FutureWe’re looking for a guest whisperer. We define this as a friendly, patient and intuitive customer service pro who knows how to maintain a Zen demeanour while thriving in a busy work environment and ensuring guests have an exceptional experience. If this sounds like you, then apply for this exciting opportunity at Gateway. Don’t miss the chance to get your foot in the door of a growing national company and allow your career to blossom.
We Provide
Full benefits package for full-time employees
Retirement savings plan
Exciting, supportive and fun work environment
Family and friends discounts on travel, tech, food, beverage, and fitness
Development and training opportunities
Key Responsibilities
Meet, greet and assist guests, answer inquiries, and provide solutions for any concerns
Provide information on current and upcoming events and promotions
Explain and enroll customers in the rewards loyalty program
Assist in implementing on-site events, promotions and entertainment initiatives
What You Bring
A minimum one year of experience in a related field
Proven high level of customer service
Organizational, interpersonal, analytical and communication skills.
Intermediate knowledge of computer programs and mathematical skills
The ability to obtain registration with provincial gaming regulatory body
Friendly and personable energy and a willingness to go the extra mile for guests.
Excellent communicator who can comfortably talk to guests regarding events and promotions.
Able to juggle multiple tasks, manage time efficiently, and thrive in a fast-paced environment.
Patient, positive demeanour with everyone you meet.
Why Work With Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.
Apply Now!
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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.
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