Overview
Guest Service Expert Jobs in Whitby, Ontario at Valentino’s Grande Salon
Title: Guest Service Expert
Company: Valentino’s Grande Salon
Location: Whitby, Ontario
Job DescriptionJob Summary
The Guest Service Expert is responsible for maintaining the salon and day spa front of house. This includes first and foremost, giving our clientele a seamless, friendly experience both in person and on the phone. The Guest Service Expert will report directly to the Client Care Director and will be responsible for ensuring an exceptional client experience, offering additional services and at-home care, booking appointments, cashing out clients and driving sales goals.
Job Responsibilities
Plans service offers and answers questions about home care products
Books appointments using salon software
Gives tours to all first clients
Meet sales goals
Cash handling and opening/closing procedures
Merchandizing retail displays and point of sale displays
Desired Skills and Experience:
Positive, fun, outgoing and goal driven
Customer service and retail sales (including cash handling) experience preferred
Minimum of 2 years of professional work history, preferable in a service industry
Ability to juggle multiple tasks at once, and to complete assigned projects on one’s own
Excellent verbal and written communication skills
A strong willingness to learn and grow
Sincere interest in the beauty industry
Company BenefitsProducts and service discounts
Performance based raises
Company DescriptionWe are an organization founded on the principals of strong relationships, community and excellence in education. As a high-end, contemporary salon, we strive to continuously develop our passion for the beauty industry through our in-house education program and the collaboration between our team of highly trained professionals. At Valentino’s our mission is to build relationships.
We are an organization founded on the principals of strong relationships, community and excellence in education. As a high-end, contemporary salon, we strive to continuously develop our passion for the beauty industry through our in-house education program and the collaboration between our team of highly trained professionals. At Valentino’s our mission is to build relationships.
