Overview
Front Desk Agent Jobs in Vancouver, BC at Georgian Court Hotel
Full job description
The Front Desk Agent greets and welcomes all guests and provides superior service for all arriving and in-house guests. The Front Desk Agent contributes to the success of the Hotel by performing the following duties:
· Works closely with the Bellperson to ensure a seamless arrival and departure experience.
· Creates a memorable arrival and departure experience by providing a personalized check-in and check-out experience.
· Reviews arrivals list for the day and checks VIP notes and special requests
· Upsells rooms whenever possible to achieve the highest possible room rate
· Maintains a balanced float assigned by the hotel. Reconciles all transactions at the end of each shift.
· Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists guests in all inquiries in connection with hotel services, hours of operations, in-house events, directions, etc.
· Answers internal and external telephone inquiries in an efficient and friendly manner, following hotel telephone etiquettes guidelines and using guest names when possible.
· Accepts reservations, changes and cancellations in the absence of Reservations.
· Answers guest calls and direct them appropriately.
· Confirms out-of-order rooms with Housekeeping, and updates the status of rooms as necessary
· Completes shift checklist and pass on important information.
· Assists with responsibilities and duties in the absence of or during heavy volume in the areas of Concierge, Bell Staff, and lobby coverage.
· Must have the ability to perform other tasks or projects as assigned by hotel management and staff.
· Abide by the policies and procedures as set out in the Employee Handbook and any other applicable policies.
· Must work harmoniously and professionally with co-workers and management.
· Attends all scheduled shifts, including shift work and weekend work in accordance with the schedules.
· Other duties as assigned.
Qualification:
· Must have a passion for delivering outstanding service.
· Self-motivated, decisive, responsible and driven to achieve goals.
· Strong interpersonal skills, exceptional oral and written communication skills.
· Ability to think independently, possess good judgment, proven problem-solving skills, and effective decision-making skills.
· Must be organized and detail-oriented.
· Strong multi-tasking skills.
· Must be able to stand for an entire shift.
· Ability to work flexible hours, including days, evenings, nights, weekends, holidays, and overnight shifts
· Fluent in English. Proficiency of a secondary language would be an added advantage.
· Relevant experience in a similar capacity in a luxury hotel.
· Proficient in MS Office.
· Experience with property management systems, especially Opera, would be an added advantage.
· College education in Hospitality preferred or equivalent experience
· This role primarily works between the hours of 7am to 11pm, but all candidates must be able to work overnight shifts (11pm – 7am) as well.
Work Remotely
No
Job Type: Full-time
Pay: $22.00-$23.00 per hour
Expected hours: No more than 40 per week
Benefits:
Dental care
Extended health care
On-site parking
Flexible Language Requirement:
French not required
Schedule:
8 hour shift
Day shift
Evening shift
Monday to Friday
Morning shift
Night s…
Title: Front Desk Agent
Company: Georgian Court Hotel
Location: Vancouver, BC
Category:
