Overview
Employee Service Representative Jobs in Windsor, ON at City of Windsor
Full job description
JOB POSTING #:2024-0109
POSTING PERIOD:Friday, March 1, 2024 at 8:30 AM to Thursday, March 7, 2024 at 4:30 PM
DEPARTMENT:Human Resources
UNION:Non-Union
JOB CODE:NU0604
POSITION STATUS:Temporary Full-Time
GRADE/CLASS:NU07
# OF POSITIONS:1
RATE OF PAY:$58,007.80 to $70,508.99 annually
SHIFT WORK REQ’D:No
DUTIES:
Reporting to the Supervisor, Employee Service Centre, this position will provide transactional and customer service support for the Employee Service Centre and the Human Resources and Payroll Departments and will provide the first point of customer service contact and transactional support to employees, retirees, HR Business Partners, applicants and other external customers in a manner that focuses on accuracy, completeness, timeliness, and exceptional customer service in a fast paced environment.
The Employee Service Representative responds to employee and external stakeholder enquiries related to HR programs, services, and processes, employment posting and application information;
Responds to general benefit and pension enquiries; performs general office support such as back-up for Records Management Clerk, reception, and mail.
Will Utilize Microsoft Word, Outlook and Excel for various tasks associated with the position.
May assist with training new employees and timekeepers on the Workforce Management System.
Responsibilities of the Employee Service Representative also include: maintaining Workforce Management (WFM)/Human Capital Management (HCM) data completeness, quality and integrity, updating the WFM for items such as job data information, step progressions, maternity leave top-up, vacation payouts and employee event processing, acting pay, enter data for retirees, etc, (e.g. new hire documentation) and is responsible to audit weekly timesheets in WFM to ensure accurate data is uploaded on a weekly basis.
Employee Service Representatives are responsible for card access, creating, maintaining and editing access for employees and contractors. Is responsible for the Electronic Funds Transfer (EFT) system and process monthly payments for optional life, health benefits, and overpayments (if applicable).
Is responsible for processing all Leave of Absence forms and issue applicable letters, follow up for benefit payments, and update all data needed when employee returns to work including issuing refunds.
Is responsible for the audit and changes to sick, vacation, and MOT bank balance accruals.
The Employee Service Representative delivers consistent customer service excellence while achieving benchmarks and industry productivity and performance measures (including first call resolution, client satisfaction, service level ratios, average handling time, queue volumes, and abandoned call ratio).
The Employee Service Representative also supports the Pension and Benefits area and will, replicate required data into OMERS and their technology applications and related e-services.
Will perform Occupational Health & Safety Duties as outlined in the Corporation’s Health and Safety Program.
Will perform other related duties as required.
QUALIFICATIONS:
Must have a University degree in Business or Political or Social Sciences, or Ontario Ministry of Education equivalency and a minimum of one (1) year administrative or Human Resources, or Payroll experience;OR
Must have a post secondary community College diploma in Office Administration or Business or Political or Soc…
Title: Employee Service Representative
Company: City of Windsor
Location: Windsor, ON
Category:
