Overview
Dispatcher/Customer Service Jobs in North York at EPI Fire Protection Inc.
Overview:
EPI Fire Protection Inc. is seeking a dedicated Client Service Scheduler/Dispatcher to manage a diverse set of small, medium and large client portfolios. You will join a team of Account Representatives, each handling their own portfolios, and report directly to the Client Services Manager.
This position is M-F, 8:00AM – 4:30PM. This is an in-house position at our head offices at 675 Garyray Dr, Toronto, ON.
Job Functions:
· Be the singular point of contact for a portfolio of clients
Answer all their calls, emails, respond to their requests – ensure they are taken care of
· Record important scope-of-work information on job tickets
· Schedule and Dispatch Fire Alarm and Sprinkler technicians for Inspections, Repairs and Service Calls
Pre-arrange visits with various customer personnel (site staff, property managers, contract managers, etc.) to ensure jobs go smoothly
· Obtain quotes, order and schedule necessary subcontractors and equipment to complete jobs.
· Create job tickets
· Send estimates to clients (estimates to be completed by our in-house Estimating team)
· Follow-up with clients to get estimates approved
· Convert approved estimates into job tickets
· Update job tickets to reflect changes (extra hours spent, extra materials used, reduce materials not used, etc.)
· Review jobs that you’ve scheduled after technicians attend and either schedule another visit, escalate to your manager, or close the job and send to Billing
· Update internal workflow-tracking databases
· Liaise with Field Supervisors to ensure inspection and service reports are submitted on time and contain the necessary amount and quality of information
Qualifications
· Have an excellent Client Experience mindset
· Ability to work independently and collaboratively
· Strong computer navigation skills – must be able to understand and navigate various softwares quickly
· Time management and organization skills
· Strong Attention to detail
· Ability to multitask
· STRONG ASSET: Experience in the Fire Protection Industry
· ASSET: Experience in any field services industry that requires regulatory inspections and repair of any deficiencies found, such as:
Elevator/Escalator Industry
Boilers, Pressure Vessels & Piping
Rail Transportation Industry
Aviation (MRO)
Chemical and Process Industry
Job Type: Full-time
Pay: $50,000.00-$65,000.00 per year
Benefits:
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Schedule:
Monday to Friday
Experience:
client services: 1 year (preferred)
Fire Protection: 1 year (preferred)
Elevator/Escalator Industry: 1 year (preferred)
Boilers, Pressure Vessels & Piping Industry: 1 year (preferred)
Rail Transportation Industry: 1 year (preferred)
Aviation (MRO): 1 year (preferred)
Chemical and Processing Industry: 1 year (preferred)
Work Location: In person
Title: Dispatcher/Customer Service
Company: EPI Fire Protection Inc.
Location: North York
