Overview
Director, Business Services and Development Jobs in Waterloo – Ontario at Manulife
Title: Director, Business Services and Development
Company: Manulife
Location: Waterloo – Ontario
Category: Management, Business
Description Are you an experienced and sought-after leader looking for unlimited opportunities to develop and succeed? With work that makes a difference in a flexible and
supportive team
? Does people
leadership
, coaching and driving initiatives forward make you feel energized? Are you someone who thrives in a
fast-paced environment
? Do you like supporting partners and being an internal voice for customers when issues arise?
Do you like juggling multiple initiatives with different challenges and priorities? Do you have strong business and technical competence? Are you curious by nature and do you enjoy assessing operational risks and ensuring key controls are in place? If you said yes, then this could be the role for you! Reporting to the AVP in Operations, Manulife Bank is seeking a Director to lead the Business Services and Development (BSD) team.
The BSD team is a central support area for all of Manulife Bank providing support to our customer facing teams as well as to the Bank overall on a host of shared service functions including business unit support with issues and incidents, operational controls, initiative delivery, change readiness and process solutions.
Responsibilities
The BSD Director is responsible for providing
strategic leadership
and oversight of operational and support functions in Bank Operations. This role requires strong business and technical skill as well as key control expertise and has a heavy focus on people
leadership
, coaching and development. The role covers business analysis, agile delivery, business change readiness, partner support,
process improvement
and operational risk and controls.
In this role, you will:
Be accountable for business support functions that include business analysis, user acceptance testing, production support, operational support for regulatory initiatives such as tax and dormant account processes, audit support, supervising adherence to key controls for operations, KPI’s and operational reporting, systems access, knowledge management,
process improvement
, change readiness and process and customer journey mapping Build a successful team with a strong focus on engagement, accountability, development and delivery demonstrating a solution-based mindset Lead a team of managers and business consultants who enable the Bank and Operations to support production and deliver on strategic objectives and OKRs (Objectives and Key Results) Provide support to stakeholders with change readiness for initiatives, day to day operational support and business analysis for initiatives Develop and implement strategic plans and initiatives in alignment to the Bank and Operations’ goals and OKRs.
Identify opportunities to streamline business processes to improve experience, effectiveness and/or reduce costs Develop, drive and monitor BSD KPI’s and OKRs for Operations to deliver the right outcomes Ensure compliance with all risk and regulatory initiatives and timelines for Bank Operations Collaborate, communicate and build relationships with matrix teams including Bank Operations, Finance, IT, Risk, Compliance and Delivery to drive outcomes and partner to resolve issues Ensure strong coordination and effective and
transparent communication
with partner teams What are we looking for:
You are
an experienced, sought-after leader with a
proven track record
of attracting talen…
