Overview
Desktop Support Specialist Jobs in Montreal, Quebec, Canada at Tekgence Inc
Title: Desktop Support Specialist
Company: Tekgence Inc
Location: Montreal, Quebec, Canada
Job Title: Desktop Operations / EUC – White Glove Support
Location: Montreal/Mirabel, QC
Job Description:
We are seeking a highly experienced White Glove Support professional with 12+ years in Desktop Operations / EUC to provide premium, high-touch executive/VIP support and lead L3 escalations across enterprise end-user computing services. This role requires strong technical depth, excellent stakeholder management, and the ability to drive operational excellence through incident/problem management, major incident handling, service improvement, and standardization
Key Responsibilities:
White Glove / VIP & Executive Support:
Deliver high-touch, proactive support to CXO/VIP users (onsite/remote/hybrid).
Own end-to-end resolution for executive incidents—ensure minimal downtime and high satisfaction.
Manage confidential/high-visibility issues with discretion and professionalism.
Technical Skills
Troubleshooting in Windows OS, Office/M365, Teams/Outlook, drivers, patching, performance.
knowledge of AD/Azure AD (Entra ID), MFA, SSO, conditional access (as applicable).
Expertise with endpoint management (Intune and/or SCCM/MECM), packaging, deployments.
Understanding of endpoint security controls: encryption, EDR, VPN, certificates, device compliance.
Strong fundamentals in networking (DNS, DHCP, proxy, Wi-Fi, VPN) for endpoint diagnostics.
